Crown Acura

Excellent 4.5 Write Review
721 reviews on ReviewsiiTM | Latest review 2 months ago
Verified Customer
2 months ago

Terrible service and communication wasnt good

Came in for brakes pulsation. Got there and service advisor didnt even say much on what maybe the issue and what are they gonna do to find out. I had to ask but didnt really give me a clear answer as well. Didnt give me promise time which is ok for me as long as they would update me but never gotten an update until they finished the vehicle. I would apprecaite it if the service advisor wouldve given me a call to update me of what was found and what repairs are gonna be done and maybe a promise time. But nothing. I didnt make a big deal out of it. Then i came to pick it up. Didnt even bother explaining to me what was done and how they founs out. He just said they replaced rear rotors and handed me the keys. I had to ask him what if they measured run out on rotors and just told me it is written on paper. He was nice enough to show me where the vehicle was though. Then when i got to vehicle, it wasnt washed and i checked the rims had some scratches on them and i thats when i had to show them and had to spend more time in there that i didnt really have but i gotta show them. Customer service manage looked at them and said he would contact me but its been more than a week now and i called him as well and i havent heard back from him. I am very disappointed at the service i get from this dealership everytime i get my vehicle service there.
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Verified Customer
2 months ago

Bruce and Tony were great to deal with! No non-sense approach and answered our questions straightforward.

It was a great experience shopping experience considering we didn’t have an appointment. Tony greeted us and introduced us to Bruce. He took the time to explain many things and created that connection with my wife and I. We went through the entire process and had no issues or concerns. Mo was also very helpful and patient with us.
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Verified Customer
2 months ago

Not worth the money and time

Incredibly disappointment. Spends 2000$ to get my car fix. Ended up bring my car 4+ times. Wheel alignment still not corrected.
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Verified Customer
2 months ago

I was very impressed with the service I received.

Over the 21 years that I've had my Accura TL, I've always had excellent service. People are always friendly and helpful.
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Verified Customer
2 months ago

Always great service

Steven and Dennis are trustworthy and dependable. They have expertise and they take the time to understand (and solve), any issues with my vehicle. Taking my car to Crown Acura’s service department is a stress-free experience because of Steven and Dennis.
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