Crown Mazda

Excellent 4.5 Write Review
410 reviews on ReviewsiiTM | Latest review 2 weeks ago
2 weeks ago

Terrible Customer Service

After purchasing my current vehicle from Crown Mazda, I had an awful experience with the service department (miss quoting me on the work to be done AND a someone in the service department backed into my car as I was about to leave!!) I hadn't been back. Recently while looking to upgrade, this location had two vehicles I was interested in looking at, so decided to give them a second chance. We dealt with Austin Reid, and after having my car appraised to trade in, was told it was worth less than half of it's actual value. Telling me that my car wouldn't be able to be safetied and they would have to take it to auction. While very interested in purchasing a car on their lot, I left a deposit (which I was told was fully refundable) to hold it while I thought about their "deal". I had my car looked at by a professional mechanic and also by a body work specialist and they told that my car is perfectly fine and would pass a safety no problem! When I called to give them this information and wanted a better deal considering they tried to completely low ball me and take advantage of me, Justin Craine, the Sales Manager, argued with me about it! So, NO DEAL...please return my deposit. Then I get told that their group policy for deposit refunds have to go through their finance department to cut me a cheque, and should be available within 2 business days! Again, not told to me when I left my deposit. I emailed the General Manager Cameron Scammell, with my concerns and haven't heard anything back. It has now ending the 4th business day and no "refund cheque" or contact from the dealership! NO NOT GO HERE FOR YOUR CAR PURCHASE!!!
Reply from: Viral Patal
Hello Dawne, thank you for reaching out and working with us to resolve this issue.

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Verified Customer
3 weeks ago

Service - professional and honest.

When my car is serviced, there are no surprise as the service needed Is described accurately and honestly. i always feel respected and I am dealt with professionally.
Reply from: Viral Patal
Thank you for your review Edgar. We understand that when a vehicle goes into the shop it can be intimidating and always try to make it as easy of a process as possible. We look forward to seeing you next time!
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Verified Customer
1 month ago

Very positive experience

Had a very warm greeting when I arrived. They washed my car nicely. When I picked up my car they had it ready at the door. My remote battery was replaced at no charge. They told me it was a courtesy service because they value there customers. WOW
Reply from: Viral Patal
Thank you for your review Aron. We are glad you had an excellent experience with us.
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Verified Customer
1 month ago

New Vehicle Purchase (Wes and his team were excellent)

I recently bought a new Mazda CX-5 from Crown Mazda. I was very impressed by the professionalism and integrity of salesman Wes Giesbrecht. He was helpful throughout the entire process, and very sincere. Justin, Austin, and Fuad were also involved along the way, and it was great working with each of them as well. Overall, my experience at Crown Mazda was excellent, and I know my CX-5 will be in good hands when I bring it in for the first oil change.
Reply from: Viral Patal
Thank you for the great review Brendan! We are always happy to help.
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Verified Customer
2 months ago

I was pleasantly surprized at the speed with which the service was completed.

My vehicle was in for regular maintenance as well for a tire exchange to winter tires. Also my command start antennae in the vehicle had to be reprogrammed. Everything was carried out with efficiency and success.
Reply from: Viral Patal
Thank you for your review, Myron. We are glad you had a fantastic experience with us as CROWN Mazda.
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