St-Constant Honda

Excellent 4.5 Write Review
331 reviews on ReviewsiiTM | Latest review 1 week ago
Verified Customer
1 week ago

pas contant .. quoi d'autre à dire

on dirait qu'on demande la lune, quand le véhicule est garantie .. moi je suis le payeur dans tout cela...
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Verified Customer
1 week ago

Did what was needed, but poor attention to details

I had a problem with the blower engine with my pilot. The first time I left the car for a day, nobody could hear the noise. However when I went to pick the car and started it, I could hear it clearly. The testing procedure wasn't quick clear, my assumption was that the technician only check it quickly and once so he didn't spend much time. I had to return to the dealership after talking to Alexandre. In the following week I went back and the moment he go in the car, he could hear the problem. The blower took some time since it needed to be ordered. I ended up doing the repair almost a month later as I also had a scheduled maintenance for the car. I left the car to review, all was changed. However the technician left his tool in the car and I only noticed it on the next day as I was hearing some strange noise. Another point of the scheduled maintenance was the fact that after the work had been done, the technician didn't reset the alerts in the car, so it was showing as nothing had been done. Even though those two were minor things, it's impressive that in the last 4 visits for maintenance in the dealership I kind of have episodes in 3 of them which means that 75% f chance of next time I will get a new interesting fact to talk about. As a "compensation", I was offered a car wash that I tried to do right away, but I was informed that it was needed to schedule a best time. I ended up to do in June as I will got for another scheduled maintenance. In the end, not really enjoyed any compensation yet and not sure anyone will remember. I must say that they do their work, but they are pretty poor on quality in details. It's needed patiente so you overlook those situation and do not get frustrated. I do not expect much.
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Verified Customer
1 week ago

J'apprécie énormément le service à la réparation.

Par contre, je ne puis en dire autant du service de la préposée à la réception (vente). Demandant une personne pour m'aider à réinitialiser mon blue tooth , elle me répond que je dois m'adresser au garage. Comme je sais qu'il ne reste qu'une seule personne à cet endroit parce qu'on est sur l'heure du dîner, j'insiste pour qu'elle demande à un vendeur de venir m'aider sachant très bien qu'ils savent le faire puisque c'était ma vendeuse qui l'avait fait pour moi la première fois. Elle me répète qu'il n'y a personne de disponible. Aurais-je eu la même réponse si j'étais venue acheter un véhicule? Finalement c'est le chef du service à la réparation qui a été assez gentil pour répondre à mes besoins. Suite au très bon service que j'ai reçu à deux reprises pour une réparation, j'étais prête à remettre en question l'achat de mon véhicule chez mon concessionnaire habituel qui est quand même assez éloigné de chez moi. Je dois dire qu'après cet épisode avec la réceptionniste, je remets en question le côté vente de Honda St-Jean. Travaillant moi-même avec le public, ma première préoccupation a toujours été de trouver une solution à un problème d'un client sans qu'il n'ait à faire lui-même des démarches supplémentaires. Je n'ai vraiment pas senti cette volonté d'une personne qui représente le premier contact avec un client potentiel.
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Verified Customer
2 weeks ago

Satisfaction et confiance

professionnels et bons services. Toujours accueillants, les autos en démonstration donne le gout de changer de véhicule. Satisfaction garantie. Respectueux et souriant aux clients.
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Verified Customer
2 weeks ago

very satisfied

asked for new air caps to be put on tires when I went for servicing. small request that the service department remembered. Thanks.
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