Simcoe Volkswagen

Excellent 4.6 Write Review
33 reviews on ReviewsiiTM | Latest review 1 month ago
Verified Customer
1 month ago

Atlas

Its was a great experience, Victoria was very attentive, she focus on what i wanted and was very patent with me during the process.
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Verified Customer
1 month ago

Unsatisfied as payment plan discussed changed without my knowledge

I had a alright experience with Simcoe VW, I sat down and discussed the financing with Alicia and we came up with a monthly amount and agreed to it, less then a month later my payments went up without being informed of this change which did not make me a happy customer of VW. My only good experience this far with Simcoe VW is with Chris from service .Within my first 3 days of owning my car I noticed the door lock did not work and were a few other issues with my car that was supposed to be throughly inspected before I picked it up . Chris was on the ball and willing to do what ever it took to fix the issues ( ordering a new lock for the door and fixing the damages to the car ) to have a happy customer in the end .
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Verified Customer
1 month ago

Sales -great; Service-Lacking/Deficient

In exchanging our 2011 Jetta diesel, involved in the VW Diesel settlement, and purchasing a 'parked' 2015 Passat, the sales dealings went well. In confirming with sales if proper service would be performed which included a VW specific list of items to be completed., we were assured things would be completed. We have however great concerns if all were satisfactorily completed. This is due to the fact that all brake rotors were replaced locally by Oakville VW when operation resulted in severe pulsations at higher speeds than achieved when driven home during stormy weather the day before! Furthermore, documentation outlining pollution controls completed and what was outstanding was not included and mailed out after we called/emailed the service department. When checking oil levels in the engine a week later, after 500 km, level was at lowest level mark - was it ever filled fully initially?? As a result, we would be unable .to recommend the use of VW Simcoe Service work!
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Verified Customer
1 month ago

Saleslady knew her product. She could have slowed down and let these "old ears" keep up.

Very informed seemed sincere in getting us in the right product. Knew when to back off and let us make our decision
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Verified Customer
1 month ago

A bug deflector was put on the hood as was promised at purchase in an efficient, timely manner.

Bug deflector installed on hood. Workmanship looks good and installation done perfectly. Did not wait very long and enjjoyed a free coffee while waiting .
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