Audi Ottawa

Excellent 4.4 Write Review
194 reviews on ReviewsiiTM | Latest review 2 weeks ago
Verified Customer
2 weeks ago

Audi Q3 - disappointing

Damage to the rear of the vehicle was not resolved to my satisfaction at time of delivery. I was led to believe that the damage would be taken care of (it was not detailed or illustrated in the online photos) and it remains a permanent reminder of the 'buyer beware' axiom. The vehicle broke down (faulty turbo) within 24 hours of purchase necessitating multiple service requests to a Audi dealership in Toronto. Total downtime: 5 days.. It took 3 phone calls during regular business hours in order to get a response from Audi Ottawa (apparently there was a sales meeting in progress). I subsequently detailed our experience to the Sales Manager and never received a response or acknowledgement. While I was considering an Audi S4 as a replacement for my current vehicle I am now reconsidering another BMW 335 as a more viable option.
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Verified Customer
3 weeks ago

Mustafa was awesome!

It was a wonderful experience overall! Customer services exceeded my expectation!! I would totally buy another Audi again in the future.
Reply from: Mark Motors Group
Hello Ngar, Thank you for your review! We strive for customer service excellence and are very happy to hear we exceeded your expectations! We look forward to continuing to provide you with exceptional service. Sincerely, Audi Ottawa
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Verified Customer
3 weeks ago

2018 A4

Mustafa was a pleasure to deal with was very knowledgeable and patient with us on the purchase of our new A4.
Reply from: Mark Motors Group
Hello Jennifer, Thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Ottawa
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Verified Customer
3 weeks ago

Purchase A3

Helpful, informed and polite salesman. Dealership was clean and nice to visit. Everyone I dealt with was positive and willing to answer questions.
Reply from: Mark Motors Group
Hello Randal, Thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Ottawa
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Verified Customer
3 weeks ago

Car defective

Car is at your garage and over 3 weeks spent 6 days at the mecanic. However, great service from Maxime.
Reply from: Mark Motors Group
Hello Nicolas, Thank you for your review. We are very sorry to hear we did not exceed your expectations during the recent purchase of your Audi. We would like to speak with you further on this matter. Please contact our General Manager Nick Rajewski who can be reached at 613-749-5941 or nrajewski@audiottawa.ca Sincerely, Audi Ottawa
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