Audi West Ottawa

I visited the dealer to look at a 2018 A4, was met by my audi brand specialist Jeff Broughton. Jeff had warmed up the vehicle prior to rriving the vehicle, and through out my time there was offered beverages to keep me comfortable. During the drive Jeff pointed out and explained each function and how to access them. Jeff made the drive comfortable and relaxing by providing me a suggested route. After the test drive I noticed a A5 on the lot, even though I was looking at the A4 Jeff still took the to show me thr A5. Afterwards we headed inside to start the prpcess of pricing. Throughout the process I never felt pressured to leave with the vehicle, Jeff broke down and explained all the numbers. By the end we had tea and accepted a price that was fair for both parties. Jeff then congratulated me on the new purchase and kindly sent me to Julie Dugas to finalise the purchase. Fastforward to delivery day, Jeff showed up to the dealership to ensure a happy delivery. This of course is normal but Jeff actually showed up on his day off, it really showed his dedication to me as a customer and the brand as a whole. The experience was comfortable. The service was exceptional. I have never been happier to join a brand.

Our overall experience of purchasing our car with our sales rep Lana Ortiz and taking delivery of the vehicle with Kallie Roger was very satisfying. Everything was handled professionally.

Buying a car can be stressful but Deb Purdy was knowledgable, personable, respectful and made the whole experience a pleasant transaction from the test drive, negotiation and presentation of the purchase vehicle.

I perished 2 Audi vehicles from Lana Ortiz over the last two years, one RS3 and just recently an A7. Both times, Lana acted very professionally ans knowledge ans spent as much time with me as necessary. Lana was very helpful in negotiations, not pushy and I felt that she was acting in my best interests. On pickup, I met Kim (sales manager) who was eager to make sure I had a very memorable and pleasurable experience. All in all, I'm very satisfied with my experience with the dealership. .

I was very happy with all aspects of the process to purchase my 2016 CPO Q5. The entire team was very professional.