Verified Customer
6 years ago
Professional and excellent experience dealt with David.
It's my second car in one year. I was really disappointed by the 2018 Q5, had to change the whole engine within 7000km, then went to service for tons of times for other weird issues. Joking with the service people that I might have gone to the dealership as frequently as the employees there.
So decided to try another new model (2018 S5). One more time, David was my dealer and he provided me with excellent experience again using his expertise. Which is a big relieve after all the suffering from the car itself. I hope it will recover some confidence for me to stay with the Audi.
Reply from: Audi West Ottawa
Hello Junjie,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear that David has provided you with an excellent experience with us! However, we are sorry to hear about your trouble with your 2018 Q5! We would like to speak with you further on this matter; please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
6 years ago
New vehicle delivery experience was very good. .
The new vehicle delivery experience was very well executed. Vehicle was cleaned, polished and inside for delivery. Delivery timing was rearranged to accommodate my schedule. Features of the vehicle were thoroughly reviewed and appreciated. The paperwork was completed in an efficient manner. Rear floor mats and rocker panel cover were missing and had to be ordered. Licence plate from trade in vehicle was not returned and needed to be shipped. Overall experience was very positive.
Reply from: Audi West Ottawa
Hello Keith,
Thank you for your review. We strive for customer service excellence and are very happy to hear we exceeded your expectations! We look forward to continuing to provide you with exceptional service.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
6 years ago
Fantastic Experience Again!
We purchased our 4th vehicle from Mark Motors, this time with Dennis Regnier and it was fast, smooth and a great overall experience.
Reply from: Audi West Ottawa
Hello Matthew,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
6 years ago
As expected
Experience was excellent . The team seemed genuinely interested in ensuring my satisfaction. Mark Motors could significantly improve on the gift it provives with the car delivery. Providing flowers is really substandard when other dealers (including Subaru) provide you with a basket full of quality chic items.
Reply from: Audi West Ottawa
Hello Myriam,
Thank you for your review. We take pride in providing the best possible customer service and we greatly appreciate your honesty. We will take your recommendation into consideration and look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
6 years ago
Professional and consistent
I evaluated various models over the course of a couple of months and I was pleased the the respect, options and information that were provided to me.
Reply from: Audi West Ottawa
Hello Gillian,
Thank you for your 5-star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
