Oakville Volkswagen

Good 3.6 Write Review
95 reviews on ReviewsiiTM | Latest review 2 weeks ago
2 weeks ago

I expected better service

I used to own a lot of VAGs in my life and consider myself as a fan of the brand, even though they don't sell diesel cars on this continent for some reason. But i expected much better experience when i bought a new car for over 50000 CAD. I purchased a new car from this dealership. Some issues started when I came by to pick the car up, 3 times they tried to trick me for 500-600 CAD (i sincerely hope by mistake). Then when i started driving this new car and discovered that area view is not working on my car, seems it just was not activated. I brought my car to the service and they saw the problem, but they didn't know how to fix it (even though i suppose it can be activated by anyone with a VAG COM in a minute). They promised to call back once they call to someone who knows what to do, month later - no result or even update, I'm constantly calling and writing emails - they don't call or write back. That's not the experience you want to get when buying a new VW from official dealership. For now, just one star.

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2 months ago

New Purchase

My wife and I purchased a car through Arnold. He was awesome to work with and so helpful! We were able to get a car we really wanted that was also within our budget. I would recommend using Arnold as he was awesome!
Reply from: Brittany M
Thank you for your feedback, Trevor. We are very happy to hear about your wonderful experience with us. We will also be sure to pass along your praise to Arnold. Thank you for choosing Oakville Volkswagen as a partner on your new journey of memories with your Volkswagen.

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2 months ago

Love my new car

Had some issues with tint. Salesman worked to get it fixed at no cost to me including a rental vehicle.
Reply from: Brittany M
Thank you for your feedback, Jeremy. We are very happy to hear about your wonderful experience with us. We will also be sure to pass along your praise to team. Thank you for choosing Oakville Volkswagen as a partner on your new journey of memories with your Volkswagen.

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2 months ago

Service Recall on 2012 Eos

Called Guest Service Manager Gorette to set up appointment for a 2012 Eos Recall notice I received in the mail. Came in with car. Was offered a coffee and a car ride home right away. Was called in a few hours to pick up my car all work completed even found the car cleaned when it was picked up. Very nice people , good service, good coffee, No complaints. Very Happy. See you in the spring. Frank Scalise 2012 Eos Owner.
Reply from: Brittany M
Thank you for your feedback, Josa. We are very happy to hear about your wonderful experience with us. We will also be sure to pass along your praise to Gorette. Thank you for choosing Oakville Volkswagen and we look forward to welcoming you back in the springtime!

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Verified Customer
2 months ago

Very attentive to the customer

Every question answered and every detail made easy. The finance dept delayed in replying to us and we had wanted to purchase some more options so we weren’t happy with that interaction
Reply from: Brittany M
Thank you, Elizabeth for taking the time to share your experience with us. Our team is always looking for ways to improve our services. If you have any suggestions, we would be delighted to speak with you at (905) 844-3285.
Staff Dealt With

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