11 months ago
100% will never recommend again
100% would not recommend. Took my vehicle in that was still on warranty. They 'couldn't fix' the issue i was having (yes it was a legitimate issue) and basically told me that i would have to continually bring the vehicle in for the issue and once my warranty was over that i would need to start paying to have it fixed. Drove my vehicle away from the lot after they 'fixed' the issue (which was taking the part off and upgrading it with the same part but just a better part number they told me), and within 10 minutes of driving, the exact same issue happened. I could go on, but you get the picture. This was over the course of 2 years from a brand new vehicle. I have also asked multiple times to be removed from their marketing emails/calls/texts which never happens.
2 years ago
My customer service experience in SMP was awesome.
I witnessed complete definition of customer service through the help of your sales representative Isaiah Complido who demonstrated great expertise in answering all questions and providing solutions that met my expectations. Based on this, I will recommend anybody to SMP anytime.
Thank you.
Charles
2 years ago
car repairs 5
not from the area but had some issues on the way into the city...were able to get me in quickly & even had the car done & ready to go sooner than they said...Samantha Friesen was my Advisor & helped me keep my anxiety from exploding, Thank You for going above & beyond
3 years ago
The best vehicle buying experience we have Ever had!
Thank you Dan Barrett for your help, we appreciate your knowledge & your staff’s pleasant assistance. All the staff’s greeting from the door froward was friendly & courteous .
Reply from: Saskatoon Motor Products
Thanks so much you guys for your support & your very kind words. Dan
Reply from: Saskatoon Motor Products
Thanks so much you guys for your support & your very kind words. Dan
Staff Dealt With
3 years ago
Fantastic staff, friendly and courteous!
Now this is the way to buy a vehicle, the sales rep Sam Walz kept in contact with me by phone and answered all my questions right away over 2 days, he even made 2 videos of it running so we could hear it and decide if we wanted to come to the city. Sam was kind, considerate, honest and very helpful!! My husband and I drove in the next day(over 2 hrs one way). Sam Walz was the first person to greet us at the door. He didn`t disappoint when he said the used truck we had asked about was in good condition, we even got a detailed report of repairs done in there shop. All the staff were very friendly, even concerned about our 2 big dogs in the car, which Sam said we could bring them in the building!! Now that`s a great business! Everything from our test drive to settling on a price with Cory (sales manger) to picking out a gift was an great experience and we will highly recommend SMP to everyone!!
Staff Dealt With