Verified Customer
3 years ago
Shuttle
On arrival to leave my van for repair, I requested a ride home and was told yes no problem. I had to wait outside in the cold as it was cold that day, sitting on a bench in the shade. After 45 min I still had no ride I went to the door and a lady asked what I needed, I said I have been waiting 45 min for a ride home she will look into that. 15 min later I got my ride. Not good customer service. I understand with COVID we cannot go inside but don’t make people wait outside either in the cold or could have been raining at least put a small tent with the bench so we are not in the élimants of the weather.
Jeannette Girard
Reply from: Laplante Chrysler Dodge
Thank you for taking the time to write us a review, Justin. We are very sorry for your recent service visit. Moving forward, we will be more mindful of the weather for our customers. We very much appreciate your understanding that we are following all Provincial Covid regulations. If not already done, Barrie (the Service Manager) will be reaching out to you for the part. Talk soon, The Laplante Chrysler Dodge Jeep Ram Team
Staff Dealt With
Verified Customer
3 years ago
Great
Barrie the service person that helped me is the best person that has ever worked that desk. He gets 2 thumbs up from me.
Reply from: Laplante Chrysler Dodge
Hi Jacqueline, Thank you for sharing your recent service visit. We're glad that everything was to your satisfaction. We're very prouf of our team. Let us know if there's anything else you need. Look forward to seeing you again, The Laplante Chrysler Dodge Jeep Ram Team
Staff Dealt With
Verified Customer
3 years ago
My truck still isn’t fixed.
The service team I’ve dealt with seem like nice people but my engine light has been on since fall & I've been waiting 2 months for the part to come in
Reply from: Laplante Chrysler Dodge
Thank you for taking the time to write us a review, Alexander. We are very sorry that it took so long for your part to arrive. We understand your frustration. We did hear the good news that your part just arrived today. If not already done, Barrie (the Service Manager) will be reaching out to you for the part. Talk soon, The Laplante Chrysler Dodge Jeep Ram Team
Staff Dealt With
Verified Customer
3 years ago
Joe was fantastic!
Joe was fantastic throughout my entire buying experience. Joe was upfront, knowledgeable, patient and kind. Joe made the buying experience and secured my purchase.
Reply from: Laplante Chrysler Dodge
Hi Mathieu,
On behalf of Joe and the team, thank you for the 5-star review and sharing your experience. We're glad that you were well taken care of and had an enjoyable experience. We're always here to help if you need us.
The Laplante Chrysler Dodge Jeep RAM Team
Staff Dealt With
Verified Customer
3 years ago
Very satisfied with my experience
Service was great, and always got fast answer for my question, the vendor really paid attention to our demand. We will definitely consider him for the next car purchase.
Reply from: Laplante Chrysler Dodge
Thank you for taking the time to share your experience, Doran! We're glad that everything was to your satisfaction. We couldn't be more proud of our team.
Look forward to seeing you again,
The Laplante Chrysler Dodge Jeep Ram Team
Staff Dealt With
