Discount Car and Truck Rentals...

Average 3.3 Write Review
60 reviews on ReviewsiiTM | Latest review 2 weeks ago
Verified Customer
2 weeks ago

worst car rental business in place, major changes are required and asset management protocals need tp be implemented- Discount is a shit show.

I've sent an email to jpereira@discountcar.comMay 2nd and have yet to obtain a response. Below are components of the email. I am extremely upset with the level of service and professionalism I received during this transaction. I reserved this vehicle on March 22, over a month before my rental date to ensure a smooth process, including that I receive the truck I requested. I called about 8 times before my reservation to confirm that I receive a cargo van (including less than 16 hours prior to the rental time), and was assured with confidence that there would be no problem. I was extremely diligent in confirming this because a year ago, I came to your location with a reservation and did not get a cargo van as confirmed, but instead was given a cube truck that I; A) had no experience in driving and, B) paid triple the cost in gas. As a result, this time around, I wanted to ensure I received what I booked, giving your company the benefit of the doubt. Upon my arrival at 1749 Bank Street at 7:45am, I was greeted with an unpleasant manager who was not helpful in explaining why there were NO cargo vans available for me. After waiting around for 2 hours, and arguing over the fact, I was brought to another location to receive a cargo van. It was explained that certain forms could not be photocopied and due to that location’s lack of organization, someone had to drive me in the cargo van I was renting to a different location(Clyde) in order to finalize the paperwork. It was nearly 3 hours after when I was finally on the road. This caused me to pay for 3 extra hours for my movers, causing additional conflicts with elevator bookings and pushed my entire move day back which was efficiently planned. As discussed, the drive was to Toronto and back which the employees from the location were aware of. While on the road, the tires were completely misaligned, causing a very stressful and difficult five hour ride to Toronto and back to Ottawa. Furthermore, the entire radio system was not working. Upon my booking, I was assured that I would have Bluetooth services available with your van, at the very least, I expected a reasonable warning so I would have been prepared with alternative phone/GPS charging methods. Your location offered me 30% off the rental, but this is extremely disappointing as I don’t even see it appropriate to have to pay for this rental with all the preventable issues that occurred. I would like to discuss how this can be reimbursed. I paid $63 for the rental and around $200 in gas, along with the extra fees for my movers, and wasted well over 6 additional hours of my time when my rental was supposed to be ready at 8:00am! This also caused additional time stuck in traffic again, due to your inability to appropriately manage your assets. During my unacceptable wait time, I was instructed that I should be understanding as this was ordinary due to the student move period. You must understand that this is the second year in a row that your organization fails to appropriately plan during this period. You should understand that you are a service line in charge of fulfilling a service thus, when high volume periods are expected, you, as an organization are expected to plan and perform accordingly in an effort to minimize conflicts. Please revisit the structure in place to manage your assets both in and out of service. Please let me know when and how this transaction can be reimbursed and rectified. If you would like to discuss further, please contact me directly by replying to this email or at 613-720-6096.
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Verified Customer
2 weeks ago

be sure not to pack your insurance policy!

Frustrated that my cost doubled at the rental counter, since I was obliged to purchase insurance. Although my policy covers rental vehicles, I could not prove it to the Discount agent (because it was packed, because I was moving my personal effects, for which I needed to rent a cargo van)! I appreciate the desire to protect vehicles and renters from injury, but if an informed client is willing to waive the insurance offered, the agent should not be obliged to seek proof of adequate alternate coverage.
Reply from: Discount Car and Truck Rentals- Clyde Ave
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rental
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Verified Customer
4 weeks ago

Discount unnecessarily made life difficult for me

I wanted to get a cargo van from Clyde on a Saturday am and return it the same day. I was informed that I would have to pay for 2 days since the Clyde location closed at noon and didn't reopen until Monday. This seemed stupid since I only wanted it for a few hours. So, to avoid paying 2 days I booked the van for Bank St. since they would be open Sunday and I could return it then. However when I got to Bank St. they didn't have a van ready as promised and sent me to Clyde where I both picked up a van and returned it same day after closing but getting charged for just one day. Going out to Bank St. was very inconvenient for me and a totally unnecessary waste of time for no reason and has left me very frustrated with Discount. Employees were nice but original management decision at Clyde to make me pay for 2 days only caused me grief and to look for alternatives and resulted in no additional revenue for Discount.
Reply from: Discount Car and Truck Rentals- Clyde Ave
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
4 weeks ago

Wrong Responsibility of an accident

I returned the vehicle using the dropbox and, 2 days later, I have been told that the vehicle has been damaged by my fault, which is not the case....
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Verified Customer
2 months ago

Zero transparency.

I felt the whole process was not transparent at all, especially for first-time renters. I can't see first timers coming back to rent from here with all these hidden fees and charges; eg. Getting charged for the gas you use was not communicated to me and the Customer service person refused to admit she messed up.
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