Discount Car and Truck Rentals...

Average 3.5 Write Review
55 reviews on ReviewsiiTM | Latest review 2 months ago
Verified Customer
2 months ago

Great people. Drop off location didn’t exist. Console and bay were not clean.

The people at Clyde street were lovely. But the drop off location In charlottetown didn’t exist so I couldn’t drop the car off on a Sunday morning to save a day’s charges. Also the console in the cab hadn’t been cleaned and was pretty gross. As well there were lots of bag clips and dust in the back of the truck as well. I rented a cargo van and was informed the smallest available is a 16 foot truck. I accepted because I thought it had the GMC van front on it according to your site. It was a Ford 550 instead and guzzled way more gas than I budgeted. Overall the service I had was great but the information was incorrect and the vehicle not clean.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
5 months ago

the vehicle are provided by the insurance company and I haven't have any interaction with discount rental yet.

the vehicle smell of cigarettes! we are very sensitive to the smell! however, we collect the vehicle from the insurance company parking lot and have no interaction the discount rental yet.I cannot comment on the customer service beside the vehicle.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 months ago

Cleanliness of the car

The rental car I received had a bad smell and the seats were not clean. I have rented cars from other companies and I have not had a car that was not well cleaned before.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information, email address and/or phone number to customercare@discountcar.com , so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
7 months ago

Truck dirty and smelled like manure inside

I rented a cargo van for a day to move my belongings.. The floor of the van was dirty and it smelled like manure. Everything that sat on the floor of the van had to be cleaned.
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Verified Customer
7 months ago

good

was ready to go - thks Car was clean and ready to drive gas was full good car will use discount in the future too and recommend friends
Reply from: Rafique Muljee
Dear Sir/Madam, We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service. We look forward to serve you again in the near future. Sincerely, Customer Care Discount Car and Truck Rentals
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