Discount Car and Truck Rentals...

Average 3 Write Review
20 reviews on ReviewsiiTM | Latest review 4 months ago
Verified Customer
4 months ago

Things need to be fixed

In my 4 years of renting from this location, the last 2 rentals have been the worst experience. For the July 25 rental, I was given the wrong truck which completely screwed me over for my business and cost my business over $2000 in additional expense. No one had the decency to call me and tell me that the truck I have reserved a month prior was not available, I found out when I got to the location What are you guys going to do about my extra expenses because I have the receipts
Reply from: Discount Car and Truck Rentals- Macleod Trail
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
1 year ago

Late and rushed walk-around

Had to wait so didn't end up with my car until 1 hour after I had requested pick up. Made me late for work. Car was hastily and poorly cleaned. The walk-around was done while still wet, so unable to see small scuffs near driver's rear wheel. Concerning
Reply from: Discount Car and Truck Rentals- Macleod Trail
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
1 year ago

Day late dollars shorted

I arrived to find no truck available until the next day. Girl was very nice and empathetic but I wanted a day off work and had to take an additional day the next day. I pick up the truck and the girl has me check to see if gas tank is full but she doesn't explain that the guage says I have fuel for 677 kms when I refill it tops 830 so I didn't really have a full tank.
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
1 year ago

Day late dollars shorted

I arrived to find no truck available until the next day. Girl was very nice and empathetic but I wanted a day off work and had to take an additional day the next day. I pick up the truck and the girl has me check to see if gas tank is full but she doesn't explain that the guage says I have fuel for 677 kms when I refill it tops 830 so I didn't really have a full tank.
Reply from: Discount Car and Truck Rentals- Macleod Trail
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
1 year ago

Poor customer service from employee who didn't want to be there.

I had a reference number from our insurance company for the rental of two vehicles. We were finally able to get one but the other was a reference number from another location. The agent did not want to be at work on a Saturday morning and did everything possible to make this an awful experience. Monday we returned to get the second vehicle, same agent was there, she refused to give us her managers contact information. Not even her name. The entire time she never got our of her chair. Her inspection of the car was a quick walkabout. I questioned the marks on the door handle and the pits in the windshield. Both were dismissed quickly. We did get our second vehicle at the second location Douglas Dale) Les was great!!! I will never recommend Discount at 61st and 2nd street to anyone.
Reply from: Discount Car and Truck Rentals- Macleod Trail
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information, email address and/or phone number to customercare@discountcar.com , so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

You must have a Reviewsii account to perform this action.
Register | Login