Discount Car and Truck Rentals...

Average 2.9 Write Review
22 reviews on ReviewsiiTM | Latest review 6 years ago
Verified Customer
6 years ago

Day late dollars shorted

I arrived to find no truck available until the next day. Girl was very nice and empathetic but I wanted a day off work and had to take an additional day the next day. I pick up the truck and the girl has me check to see if gas tank is full but she doesn't explain that the guage says I have fuel for 677 kms when I refill it tops 830 so I didn't really have a full tank.
Reply from: Discount Car and Truck Rentals- Macleod Trail
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

Poor customer service from employee who didn't want to be there.

I had a reference number from our insurance company for the rental of two vehicles. We were finally able to get one but the other was a reference number from another location. The agent did not want to be at work on a Saturday morning and did everything possible to make this an awful experience. Monday we returned to get the second vehicle, same agent was there, she refused to give us her managers contact information. Not even her name. The entire time she never got our of her chair. Her inspection of the car was a quick walkabout. I questioned the marks on the door handle and the pits in the windshield. Both were dismissed quickly. We did get our second vehicle at the second location Douglas Dale) Les was great!!! I will never recommend Discount at 61st and 2nd street to anyone.
Reply from: Discount Car and Truck Rentals- Macleod Trail
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information, email address and/or phone number to customercare@discountcar.com , so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

Best rental service out there.

Needed a rental truck last minute,booked with these guys and was confirmed right away.Showed up and the lady at thr 61st ave se location coulsnt have been easier to deal with.Will be using Discount from now on Just feel stupid I didnt use them earlier.
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Verified Customer
6 years ago

Great customer service

Amy was very friendly and helpful. The process was quick and easy and I was on my way quickly. Great customer service!
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Verified Customer
6 years ago

prices that were quoted were not what we were charged

We needed a moving truck to move one way from Calgary to Edmonton. I priced out renting a truck 2 ways and also 1 way. When I called I was told that a one way rental came with 300 km's free and .22 cents per km after that. When we returned the truck to the Edmonton location we were charged for all 342 km's.
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