Discount Car and Truck Rentals...

Good 3.8 Write Review
108 reviews on ReviewsiiTM | Latest review 4 years ago
Verified Customer
4 years ago

Doesn’t honour bookings made via central call centre.

I booked a last minute reservation with Discount via the phone as their website doesn’t allow you to book same day bookings. The website had an online promotion where if you pick up and drop off a truck/van on the same day, you get unlimited kms and the rents for $20 plus $20 for insurance, totalling $40 + applicable taxes. I relayed this online promotion to the call centre agent and was told she could honour this over the phone as it was a same day booking. I went to the Discount location on Upper James St in Hamilton to be told that the $20 insurance portion won’t be honoured and there is absolutely nothing they can do except charge me $27. I then asked to speak to a manager to be told that there is no manager and there is absolutely no refund that can be provided. Unfortunately I had to pay the additional cost as I needed a van for the day. I will not be using Discount again, purely for their awful customer service and not sticking to their pricing promise. Daylight robbery.
Reply from: Discount Car and Truck Rentals- Upper James
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
4 years ago

Never Again

Rented a van for the purposes of a business tradeshow trip to Chicago. I called in the day before to confirm and was told all is good. Yet at 8 am when we were to pick up, as we had to leave for the trip at 8:45 am we were told NO Van available. Offered SUVs half the space of a van....we had absolutely no choice but to take one of the SUV's as all other rentals companies were out of vans(ended up calling 5 different numbers right away) This whole experience ended up costing us double, as the 2 persons having to travel with us, ended up driving separately(no room in suv) - gas, parking in Chicago $30US a day in the hotel etc. And the service my goodness- the girl kept asking why I was upset and why I was insisting on the van?????? Did not realize that a person needs to explain the use of the vehicle when they rent. All in all the stress they caused before we were to set off on a 10hr driving business trip was beyond anything I experienced before. Do you think they even called to apologize or offer a discount because of the mix up that ended up causing all this grief and extra expenses! Of course not!! I hope this was helpful from a person who has rented many vehicles around the world...... and never experienced this before.
Reply from: Discount Car and Truck Rentals- Upper James
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
4 years ago

Very disappointed!

On the day of the rental I had booked a 26ft truck for a 8am pick up. By 930am the truck had not arrived and I had to cancel my day and the job because there wasn't enough time to get it done. I rebooked for a second day and on that day the truck would not start. I ended up having to settle for a 20ft truck at another location which delayed the job once again. VERY DISAPPOINTED!!!
Reply from: Discount Car and Truck Rentals- Upper James
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
5 years ago

Mediocre at best

It seemed to take a long time to get the truck. The person at the desk kept answering the phone and was not focused on service and getting me on the way. There were two other sales people in the office at the time and no other customers The tail gate door stuck and took me ten minutes to figure out how to unstick it. That happened twice during the day. The person at the desk when I came back and reported the issue was unconcerned and sort of shrugged when I told him. Not the end of the world but the experience was a little unprofessional.
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Verified Customer
5 years ago

Mediocre at best

It seemed to take a long time to get the truck. The person at the desk kept answering the phone and was not focused on service and getting me on the way. There were two other sales people in the office at the time and no other customers The tail gate door stuck and took me ten minutes to figure out how to unstick it. That happened twice during the day. The person at the desk when I came back and reported the issue was unconcerned and sort of shrugged when I told him. Not the end of the world but the experience was a little unprofessional.
Reply from: Discount Car and Truck Rentals- Upper James
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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