Verified Customer
4 years ago
Location seems to be greedy
We left our gas bill after refuelling the truck for full tank. Branch lost our receipt, and charged us for more fuel saying tank was not full. Feel exploited, wouldn't rent from this location anymore.
Reply from: Discount Car and Truck Rentals- Main St
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
4 years ago
Repeated request for pick up
Unfortunately staff unable to pick me upand suggested walking to the rental agency...over 30 minute walk. I refused and after a few repeated calls they picked me up...zero customer service by driver. Didnt open the car door or offer to put my luggage in car .
Very disappointing
Car selected was unavailable however Ashley was very nice to me and gave me a discount on the rental. I agreed to the van .
Rental was ok and I returned van early.
I couldnt rely on a shuttle to Gostation so my brother met me at rental and took me to Gostation
.
Staff Dealt With
Verified Customer
4 years ago
Repeated request for pick up
Unfortunately staff unable to pick me upand suggested walking to the rental agency...over 30 minute walk. I refused and after a few repeated calls they picked me up...zero customer service by driver. Didnt open the car door or offer to put my luggage in car .
Very disappointing
Car selected was unavailable however Ashley was very nice to me and gave me a discount on the rental. I agreed to the van .
Rental was ok and I returned van early.
I couldnt rely on a shuttle to Gostation so my brother met me at rental and took me to Gostation
.
Staff Dealt With
Verified Customer
4 years ago
Repeated request for pick up
Unfortunately staff unable to pick me upand suggested walking to the rental agency...over 30 minute walk. I refused and after a few repeated calls they picked me up...zero customer service by driver. Didnt open the car door or offer to put my luggage in car .
Very disappointing
Car selected was unavailable however Ashley was very nice to me and gave me a discount on the rental. I agreed to the van .
Rental was ok and I returned van early.
I couldnt rely on a shuttle to Gostation so my brother met me at rental and took me to Gostation
.
Staff Dealt With
Verified Customer
4 years ago
Repeated request for pick up
Unfortunately staff unable to pick me upand suggested walking to the rental agency...over 30 minute walk. I refused and after a few repeated calls they picked me up...zero customer service by driver. Didnt open the car door or offer to put my luggage in car .
Very disappointing
Car selected was unavailable however Ashley was very nice to me and gave me a discount on the rental. I agreed to the van .
Rental was ok and I returned van early.
I couldnt rely on a shuttle to Gostation so my brother met me at rental and took me to Gostation
.
Reply from: Discount Car and Truck Rentals- Main St
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
