Discount Car and Truck Rentals...

Good 4.2 Write Review
153 reviews on ReviewsiiTM | Latest review 2 weeks ago
Verified Customer
2 weeks ago

Car rental

I reserved a economy car. On my arrival there were no economy cars available. The worker tried to give me a pick up truck. I refused. The only cars in the lot were 6 seat , gas -guzzling SUVs. I was the only person who was going to be in the vehicle. Having no choice I took one. It wasn’t even cleaned. After I left the lot I also realized the gas tank was not on full after the clerk checked the cars mileage and gas tank and told me it was.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
1 month ago

Extremely Poor Customer Service

I was told that I could bring the car any time before Monday morning so I returned the car Sunday afternoon. On Monday I received a call and was told everything was good and I rated them 9/10. I checked my account and saw I was charged two costs! I called the office and asked why this happened. First they said we only could see one charge, then said maybe it was for Toronto office because of a ticket, etc. - all irrelative clauses. After finding out that I am confident about my right, they said you should come to the center to show us charges in your statement!! When I got there in the afternoon, they found the charges in computer I guess, and told me the charge was because of an extra day. I asked the manager to come, he came and started to justify, and asked for documentation showing I was told by his crew I was allowed to bring car later! I told him I'm certain and I trusted your crew beside the fact that I believe bringing car before Monday is correct. He constantly was showing me the receipt and indicated that you should have brought back the car Sunday at noon. I explained that I had been told I could bring the car anytime before Monday morning, beside the fact that you were closed in my grace period return time so I thought your emplyee was right, regardless of what he had told me. The conversation became nonsense. I knew I was right and was confident I was telling the truth, however, the manager was putting off the case. I told him I don't care about my refund anymore and left because my time was more valuable. This case ruined my day. I recieved a call later and was told I would be qualified for refund. I have been a customer there for years and would never go for rent again. I should reflect their extremly poor customer service to all my friends at university. Now, I am looking for AN OFFICIAL APOLOGY FROM THE WATERLOO RENTAL MANAGER AND HIS CREW. Thanks.
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Verified Customer
1 month ago

I was given a car where oil change was due and engine stopped multiple times. It was a bad experience and discount did not offer any offer to me

Bad experience and no offer was provided. This was never expected from a discount. I hope they call me or provide me with some offer
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information, email address and/or phone number to customercare@discountcar.com , so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
1 month ago

I am unsatisfied with the service provided

I reserved for a full size car and I was given a bigger car with issues like the electrical outlet not working. They proposed a ,midsize car yet wanted to charge me the same rate as the suv. When I asked for the bigger car they wanted to increase the rate which I find very ironic. You advertised that crossing the border was free of charge yet when I asked the agent he wanted to add a 12$ a day fee.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information, email address and/or phone number to customercare@discountcar.com , so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
1 month ago

Rental not available

Reserved a cargo van 3 weeks prior to rental day and confirm rental two days prior. When I went to pick up van, it was not available, so they upgraded me to a 14' truck which I was reluctant to take, for a number of reasons. Driving around and parking in Toronto would have and was a problem. Parking in my driveway was another. Gas consumption .So I ended up paying $35.00 in total for parking, because of this truck couldn't just park anywhere, not to mention the inconvenience it caused.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information, email address and/or phone number to customercare@discountcar.com , so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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