Discount Car and Truck Rentals...

Good 4.2 Write Review
138 reviews on ReviewsiiTM | Latest review 4 days ago
Verified Customer
4 days ago

polite and friendly staff

waterloo staff on union street were very helpful, friendly and polite. they explained everything and i was checked in and out promptly thank you
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Verified Customer
6 days ago

Hundred percent excellent!

I really enjoyed the services in this branch and the agent helped me a lot, like how to use the swipe, where is the gas tank, etc. I will come here again to rent a car in the future. It's not renting a car, it's enjoying the services there!
Reply from: Rafique Muljee
Dear Sir/Madam, We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service. We look forward to serve you again in the near future. Sincerely, Customer Care Discount Car and Truck Rentals
Reply from: Rafique Muljee
Dear Sir/Madam, We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service. We look forward to serve you again in the near future. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
7 days ago

When I returned the car, your argent scolded me for being one day late. He insisted that the rental was only for one day, yet my reservation was for two days. He was condenscending and I felt disrespected

There seemed to have been miscommunication. I rented the car for two days althjough I only needed it for one day. I did that because an argent had previously informed me that I need two full days and nights to qualify for the one, two, free weekends. However, when I returned it, the receiving argent focused on the fact that the car was one day late, which wasn't and also said that this particular weekend did not qualify for the one, two free wekkend plan because it only works for three day weekend rentals. This sounded like mixed messages to me. Also, I did reserve the vehicle for twwo days and didn't understand how the records didn't reflect that. thanks,
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
1 week ago

My experience was quick, easy and very friendly!

I was running late picking up the rental, right before close. The staff was knowledgeable, friendly and quick to help me! I was out in no time at all. That's why I still choose "Discount" for a great stress free experience, where customer service is excellent!
Reply from: Rafique Muljee
Dear Sir/Madam, We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service. We look forward to serve you again in the near future. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
1 week ago

Vehicle Rental

Discount was respectful, prompt and provided me with a quality vehicle for the day. The on line reservation was easy and time saving.
Reply from: Rafique Muljee
Dear Sir/Madam, We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service. We look forward to serve you again in the near future. Sincerely, Customer Care Discount Car and Truck Rentals
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