Discount Car and Truck Rentals...

Average 3.4 Write Review
161 reviews on ReviewsiiTM | Latest review 3 days ago
Verified Customer
3 days ago

Waited over two hours till we were able to drive away in a vehicle.

Seemed disorganized and not enough employees to handle the volume of customers. Lost half a day of vacation waiting. When booking we specifically asked if the car rental was on site at the airport and we were informed that it was. We would not recommend renting from this company.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rental
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Verified Customer
4 days ago

Staff very helpful, knowledgeable and respectful.

Shuttle service was prompt and driver pleasant. We left a bag behind and all the staff made it easy for us to retrieve it. Car itself could have been cleaner however it is in good condition.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service. We look forward to serve you again in the near future. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
4 days ago

Slow service

The rental price was excellent. It was cheaper than any other rental car companies. Sadly customer service was poor. I waited in the line for more than 2 hours to rent a car, probably because it was the most busiest season throughout the year. Who would want to wait in the line for a couple of hours? You may need to find a solution to expedite a rental process.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
5 days ago

Car hire collection not as expected when compared to other companies around the world

We pre booked and payed for a car with you.From arriving at your office to leaving took 1hour and 35 minutes. You appeared to be short of staff in the office. Some were motivated in their work and tried their best to help,some didn’t seem to care about customer service at all. The car was not ready and clean and we had to watch it been cleaned.This was after standing in line for about an hour.There were about 6 or 7 people in front of us. We paid for a car with a full tank of fuel to return empty and only on checking after we were 10 Kms away noticed the fuel tank was just under half full. I didn’t return at that time because of the time we had already spent at your premises. I rang and spoke to one of your staff who said they would sort this out on our return to your office at the end of the argreement. I was asked to check the vehicle but didn’t notice the fuel level. 1 hour and 35 mins of STANDING IN YOR OFFICE DIDNT HELP Thanks Glyn Burns
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
5 days ago

Nothing went as planned.

Our family waited for the Discount shuttle at the YVR domestic terminal for more than 45 minutes. At the rental office, after 30 minutes wait, the employee informed us that the SUV we reserved 3 months ago was not available and offered us a pick-up truck in replacement. Since we had a ferry to catch, we ended up with a partly clean Dodge Grand Caravan, which was not the best car for this 2 weeks rental. The employee did his best and was very professional, this is not his fault. The problem seems to be systemic in servicing airport customers properly and most important, into taking measures to make sure the right car is available.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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