Discount Car and Truck Rentals...

Average 2.9 Write Review
234 reviews on ReviewsiiTM | Latest review 3 days ago
Verified Customer
3 days ago

Very bad experience

Unfortunately I had the worst ever experience at this Discount location. The staff seemed completely overwhelmed with the tasks at hand and were not able to deescalate upset customers. This led to multiple customers yelling at these poor staff at once with no resolution. This small space was dirty, ridden with flies, and poorly maintained. We had to spend over an hour in this hot, cramped space. The price we got charged was as listed online, which was nice (many of the customers around us couldn’t say the same), but I would have paid more for a more timely and less stressful rental process.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 days ago

request granted but never fulfilled and done

if you can't fulfill your promises, better not promise at all just to impress your customer... not impressed at all.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
7 days ago

Understaffed and unable to honour reservation

I had a reservation to collect a small car at 9am on Friday in Downtown Vancouver. The email confirmation said reservations were held for 2 hours after the booked time and I arrived to collect the car at 10:45. However, the staff told me that I was late and that my car had been given to another customer. They also didn't have any other cars available at that location. After an hour on the phone I agreed to get a train to the Richmond branch where there were "plenty" of cars available. The Richmond branch was short staffed and after a wait I explained the situation and was told they only had trucks left (despite being told by the other branch they would have cars). I agreed to hire a truck and had to pay an extra $40 for insurance (negotiated down from $80) since the truck was a "commercial vehicle", even though I hadn't booked a truck in the first place. This wasted over 2 hours of my day and cost me a train ticket plus $40 for the insurance. Returning the car saw another 45 minute wait to hand back the keys and sign a piece of paper, and then only after I'd pushed in front of someone else in the queue because I was 20 minutes late for work by that point. The vehicles seemed great but the locations are short-staffed and they don't honour reservations, which leads to a very frustrating experience as a customer.
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Verified Customer
7 days ago

Understaffed and unable to honour reservation

I had a reservation to collect a small car at 9am on Friday in Downtown Vancouver. The email confirmation said reservations were held for 2 hours after the booked time and I arrived to collect the car at 10:45. However, the staff told me that I was late and that my car had been given to another customer. They also didn't have any other cars available at that location. After an hour on the phone I agreed to get a train to the Richmond branch where there were "plenty" of cars available. The Richmond branch was short staffed and after a wait I explained the situation and was told they only had trucks left (despite being told by the other branch they would have cars). I agreed to hire a truck and had to pay an extra $40 for insurance (negotiated down from $80) since the truck was a "commercial vehicle", even though I hadn't booked a truck in the first place. This wasted over 2 hours of my day and cost me a train ticket plus $40 for the insurance. Returning the car saw another 45 minute wait to hand back the keys and sign a piece of paper, and then only after I'd pushed in front of someone else in the queue because I was 20 minutes late for work by that point. The vehicles seemed great but the locations are short-staffed and they don't honour reservations, which leads to a very frustrating experience as a customer.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
7 days ago

Waiting time was insane

Arrived 20 min earlier, and left 2hrs 10 min later. Service was extremely slow. Waiting room was dirty, almost disgusting. Car is well though, but service was very bad. Recommanding you clean the place, improve customer representative efficiency, install a ticket number machine so at least we can wait seated.
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