Discount Car and Truck Rentals...

Average 2.9 Write Review
245 reviews on ReviewsiiTM | Latest review 1 month ago
Verified Customer
1 month ago

Worst experience ever renting a vehicle

I am 58 years old , have traveled the world both as a tourist and for business countless times.Beyond taking a cab to the destination from the airport, I waited in line for more than an hour wherein I was witness to very poor service to multiple patrons. Much confusion and ambiguity , started contract back up 3 times, erroneously billed the security deposit which took me 3 months to recuperate after many phone exchanges...........AWFUL SERVICE...
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
Reply from: Customer Care at Discount Car and Truck Rentals
Hello Sir/Madam, We sincerely apologize for the inconvenience and would like to investigate the matter. Please note that we take matters such as this seriously to uphold our standards of Customer Service. We request you to provide the Rental Agreement or Reservation Number, the Location/City of Rental, as well as, the name on the Rental Agreement or Reservation, so that we can investigate further. In the meantime, if you wish to speak with a Customer Service Representative, please feel free to contact our Customer Service Department on toll free line 1-888-820-7378. We appreciate your patience and understanding.
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Verified Customer
1 month ago

Lack of attention to service and details

When I booked online, I did not realize that the rental office was off-site (from the airport in Vancouver). Maybe this information could be more explicite on online reservation sites in order to better manage expectations. The service was mediocre (slow and not very focused). I was under the impression that the young gentleman that served us had just woken up. I don't understand why the car was not ready on my arrival since it was a pre-reserved car. We had to wait for them to fetch the car at the end of the parking lot and wash it (why was that not taken care of before our arrival, especially with 5-6 people in the garage ?). The premisses were not very welcoming (not very clean). It wasn't a positive experience.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
1 month ago

Vehicle not prepared

Reserved vehicle not at location. Picking it up took 3 hours. Price quoted was $100 more even though nothing had changed. Truck didn't come with anything as advertised on website. No windshield washer fluid, almost caused a crash. Vehicle was not prepared to cross the Rockies in snowy conditions, even though I reserved it for a one way trip to Edmonton from Vancouver!
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
1 month ago

There are more than 10 customers queued and waited more than 1.5 hours before we served

There is only one experienced staff handling car rental and returns, the other unprofessional helper even occupied his time in asking him questions.
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
2 months ago

bad

only CarRental Co. OUTside de Airport; Service at the office is SLOW; only 2 or 3 people that do everything; long lines. The office is really small and not very clean and comfort THe policy of not accepting the Credit Card insurance is very BAD reputation for you. The CAR is VERY OK; upgraded but not needed or asked I will NOT rent again with you, mainly the price in the web looks like a scam when your card is not valid for Insurances
Reply from: Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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