South Trail Chrysler

Good 4 Write Review
78 reviews on ReviewsiiTM | Latest review 3 days ago
Verified Customer
3 days ago

Less than spectacular.

I was initially very impressed when Taylor offered to drive the van out to us in Airdrie. So I will give credit where credit is due. Taylor was very friendly and polite. However there were a few things that left us feeling aggrevated and not pleased with the services of South Trail Chrysler. Firstly the hassle of trying to get Ford Credit to fax payout information for our Escape 3 separate times due to the fact that South Trail did not have a working fax line. Secondly we purchased a protection package which we were not informed would be done at a later date until after all paperwork had been completed and Taylor had already left with trade in. At which point I had to inquire about the protection package being completed and was told we would have to schedule it at a later date. Now this will require removing all 3 Car seats and all our belongings and detailing the inside and outside of our van to properly complete the protection package. Thirdly I requested Taylor price out some winter tires for our van which he did and I agreed to purchase but they were not delivered when he dropped the van off at our house. Fourth when we recieved the van we were provided two key fobs, unfortunately only one of those actually worked. Lastly when purchasing we requested Taylor email the bill of sale to our insurance provider, providing him with an email address to do so, so we could get out insurance in place which was also neglected. Initially I had intentions of being a return customer to South Trail but by the end of my experience the thought of returning here to tolerate more hassle at my expense was less than appealing. I would like to give the South Trail team a chance to rectify this situation and hope someone will reach out to try and make this a more positive experience for us.
Reply from: Rachel Antony
We're sorry to hear you feel you've had a bad experience with us during your trade in process. Please email us at wecare@stchrysler.com to further discuss.
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
4 days ago

Fast, easy process

Great start as soon as I drove in the express lane. Friendly staff explained the service options and discounts available. Roughly 45 minutes for a tire swap, oil change and inspection was well worth it.
Reply from: Rachel Antony
Thanks for the great review Alen! We're happy our team made your experience quick and stress free!
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
1 week ago

No appointment required

Oil service. No appointment required. Full check of my vehicle and recommendations given. Complimentary car wash and promo wipers. Comfortable lounge area while I waited.
Reply from: Rachel Antony
Thanks for the great review Elaine! See you next time!
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
1 week ago

Fast buy

We came in knowing what vehicle we were interested in based on online information. It turned out the vehicle was still undergoing inspection and was not ready for a test drive. We came back an hour later to drive. Terrance was a fun guy who helped keep a light atmosphere.
Reply from: Rachel Antony
Thanks for the great review Blake! We're happy to hear Terrance helped you find the perfect vehicle!
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
1 week ago

This service was handle very well At this time!

This service was handle very well At this time. This does bring back & still will of lost or misplace storage of seasonal tires on rims. I think service document notes are not described in work order fully to the advantage of your system, if it was then I would not be blaming lost of rims & vs versa. I do worry every time I get service done, but most of them are very good. Due to the location it’s easier to get service there done then other Dealers. I have had my company reach out serval times to me to switch due to major issues of charges & misplace of things. I hope to continue to keep going there & getting more positive, easy thoughts every service.
Reply from: Rachel Antony
We're sorry to hear you're not fully satisfied with our service. Please email us at wecare@stchrysler.com to further discuss.
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

You must have a Reviewsii account to perform this action.
Register | Login