South Trail Chrysler

Good 4.4 Write Review
414 reviews on ReviewsiiTM | Latest review 3 weeks ago
Verified Customer
3 weeks ago

Double payment

This is the second time as there was no coordination between parts and services regarding payment. They charged me double and I would not have caught it unless I have checked. This has occurred twice now where they have charged me double.
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Verified Customer
3 weeks ago

Need a thorough diagnosis

My Ram was leaking fluid. When I first went into the dealership, they noticed that I had changed my oil at Mr. Lube and blamed the 3rd party oil filter for the fluid leak. They suggested that I pay $70 plus labour to replace the filter with a proper one. I said that I would take it back to Mr. Lube to get resolved. After the folks at Mr. Lube inspected the truck, they showed me that there was no sign of any fluid on the filter. I saw it for myself as they took me under the truck. Instead I saw fluid leaking from my strut. When I went back to the dealership, they refuted the findings at first. After re-inspection, they ended up fixing it. I was disappointed with the mechanic, as it seemed like they didn't even look at my truck the first time. The dealership's credibility took a huge hit in my eyes.
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4 weeks ago

Fantastic experience, smooth and efficient

Since the moment we were reached out by the credit team and specifically by Mathews, the experience was good, since we were heard and explained every step of the process; how was the approval of the loan was going to be , the options we had and how knowledgeable and patient Mathews was with us, was amazing and simply gave us the peace of mind to rebuild our credit and get our vehicle . Definitely a place to go to and 100% I will be sending friends and family to come and see Mathews . Thanks South trail Chrysler
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Verified Customer
4 weeks ago

Lies

Bought a 4 oil change package was told if got new vehicle it was transferable. Which was only reason that I decided to go for it. Got new vehicle go to use my oil change package and was told that I was lied to and it wasn’t transferable. Even the guy that lied to me then lied to my face and said he never said it and there was nothing they would do for me. After 20 minutes of explaining how I always bring my vehicles to them to repair or do oil changes since the dealer opened. And that I have referred 3 people to buy from this dealership. Finally gave in and gave me a basic oil change nothing else. So a nearly 400$ package got me 1 of 4 peace of mind services and a 40$ oil change. Needless to say will never refer anyone to this dealership again, never bring vehicle there for service again, as well as have had my company buy parts from them that will also never happen again In short don’t waste your time going to this dealership
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Verified Customer
4 weeks ago

Consistently excellent service.

Very quick Advisor contact when you first drive in. A very clean entrance bay! Work completed when promised. Attention to vehicle needs appreciated. We trust the work recommended and completed. We have used the same Advisors since 2016 and appreciate the consistency.
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