South Trail Chrysler

Good 4.4 Write Review
510 reviews on ReviewsiiTM | Latest review 2 years ago
Verified Customer
2 years ago

Service girls were fantastic!

I took my car for a regular oil change and to check the stop/start system that wasn't working, they discovered an oil leak during the oil change. Nadine contacted the extended warranty and they said the stop/start system repair was not covered, that was different to what Chad (finance manager) told me when he sold me the warranty, he said I was covered with the same coverage as my original warranty for the 7 years (it was an expensive warranty), I talked to your sales manager about it and they took me to the finance department, they figure it out with service and decided to take care of the cost for me to keep Chad's words, I have to say that I am glad I went to your dealership because you kept your word. The only reason I didnt give you the 5 stars this time is because when I picked up the car after the repair, the gear stick and steering wheel were quite grease, and the car inside and out had a strong smell of oil, my entire garage had that oil smell next morning. I cleaned the stick and the steering wheel. Next morning I took the car again to the dealership to replace my windshield, I told them about the odor, when I picked up the car in the afternoon, they told me that it was oil residues and they cleaned it, the smell is not as bad now but once again, the steering wheel and gear stick were grease. 6 stars out of 5 to the service girls 3 stars to the shop guy who drove the car the last two days with no regard of the grease hands. Over all I appreciate the great service, keep it up. Thanks Pablo
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Verified Customer
2 years ago

Excellent experience quick and convenient!

Friendly staff, open on Saturday, easy drop off and pick up on the same day. No appointment needed for Peace of Mind service. We will be back for sure! Thank you!
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Verified Customer
2 years ago

Mostly good service. Quick to rectify mistakes.

I have been with this dealership for 5 years and have received mostly good service. Only complaint is that I do need to repeat certain requests 2-3 times before they are done e.g. I confirmed twice that my vehicle would be washed during the service today but it wasn't done when I arrived for pick up. They were quick to get it done when I mentioned it though.
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Verified Customer
2 years ago

Oil change and tire changeover

Called in advance to have summer tires brought down from the warehouse. Upon arrival in the Express Lane, Service advisor reviewed my maintenance service options based on my questions. Promised to have my vehicle completed within 2 hours. Vehicle service was completed within the promised time and Advisor reviewed work completed and additional items found in the inspection. Prices are extremely competitive and quality of work is second to none. Highly recommend.
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Verified Customer
2 years ago

Excellent Service Department

The service department is always great at South Trail. I've never had an issue. I highly recommend the service department, the rates are excellent and they take great care of you.
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