Richmond Chrysler Dodge Jeep L...

Average 3.4 Write Review
45 reviews on ReviewsiiTM | Latest review 2 weeks ago
2 weeks ago

Disrespectful

My girlfriend and I came in looking for a Jeep Grand Cherokee, and someone nicknamed "Moose" asked us if we were looking for "someone". We corrected him to "something" - meaning a car. He took us to the lot out back, not having what she was looking for (the Overland), started grilling her on why she wanted that particular model - it wasn't helpful or respectful, he was literally quizzing her on why she wanted that model and not the SRT or the Limited. He didn't actually bring any keys with him so we could see the inside of any of the vehicles, so he left us outside in the cold and didn't appear to come back. So we left. I thought he was rude, my girlfriend thought he was incompetent (who goes to a dealership to look at just the outside of a car?). In any case, I would not recommend this dealership with this experience. We went to the dealership in Olympic Village, and the people we lovely. We had all of our questions answered, we got to look at the vehicles we wanted, and it was a very pleasurable experience.
Reply from: Meghan Stewart
Hello! Thanks for taking the time to leave us a review. I am very sorry to hear this was your experience here. It is very important to us that customers feel well looked after. We would love to have the opportunity to earn back your business. If you would like, you can email me directly and we can discuss in further detail. (meghan@richmondchryslerjeep.com)

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Verified Customer
1 month ago

Rapid response

They helped me within a second & it was under warranty so I was so happy. Their customer relationship is superb. I liked that one.next time I will definitely go back if I need anything further.
Reply from: Meghan Stewart
Thank-you Tanveer for the review. We are pleased you had a great experience.
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Verified Customer
1 month ago

great attentiveness to the questions and concerns I had without beiong made to feel any pressure.

- The sales team was experienced and accommodating throughout the whole process and although our family is not finished yet with our imminent second vehicle purchase from the team, I look forward to completing the second transaction as well and have confidence that I'll feel the same. Again, it is nice to go thru the process pf purchasing something as important as a vehicle and not feel any pressure to do so.
Reply from: Meghan Stewart
Thanks Stephen for leaving us a review. We are pleased that you enjoyed your experience with us here. We look forward to seeing you and your family in the future.
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Verified Customer
2 months ago

Good

Staff were friendly and knowledgeable and the service time was quick. We were able to use our $50 credit on our first service of our new vehicle.
Reply from: Anita Ruiz
Hi Tammy - We're happy to hear you had a good experience! Thank you for taking the time to leave your feedback =)
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Verified Customer
2 months ago

Client focused

Being from out of province I had a lot of questions about a vehicle I had seen online. Rick was very patient and absolutely accommodating to help me through the process. If you are looking for a trustworthy and client focused Advisor, go see Rick at Richmond Chrysler Dodge Jeep Ltd.
Reply from: Anita Ruiz
Hi Wilfred - I'm so happy to hear the internet sale process was a smooth one!! We look future to helping you again in the future =)
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