Verified Customer
4 years ago
replaced windshield wipers and oil change.
staff was courteous and professional both at the parts department and service department. I had to wait one week for the factory wiper blades as they did not have them available. Schwab phoned me when they were made available.
Reply from: Schwab Chevrolet Buick GMC
Hi Al, thanks for taking the time to leave a a great review. Have a great day, and come back again soon. :D
Staff Dealt With
Verified Customer
4 years ago
Schwab Experience.
Pretty happy overall with the experience at Schwab. Any after service problems were addressed promptly. Good service and friendly staff.
Reply from: Schwab Chevrolet Buick GMC
Hello David, Thanks for leaving us a positive review. We hope to see you again soon
Staff Dealt With
Verified Customer
4 years ago
Awesome found the problem quickly and fixed as fast as possible.
Check Engine was displayed they did a diagnostic. Found the issue with the spark plugs. Replaced the spark plugs under warranty.
Reply from: Schwab Chevrolet Buick GMC
Good Day Lisa, thank you for leaving us a positive review. We hope to see you again soon. Take Care :D
Staff Dealt With
Verified Customer
4 years ago
service
came in for an oil change and when I left and got home notice oil stains on my steering wheel and grease on the outside of my truck I have called Nathan about this and never heard anything , if you guys don't respect peoples property I will be taking my truck to another dealership
Reply from: Schwab Chevrolet Buick GMC
Hello Eric, Thank you for bringing this to our attention. I have forwarded your remarks to our managing team.
Staff Dealt With
Verified Customer
4 years ago
Damaged the vehicle, acknowledged the damage, didnt follow up with me regarding damages as promised.
Issues mentioned in email to the service manager were not addressed properly. I waited over a month for parts to arrive. No one contacted me or reached out to me to let me know these parts arrived. I had to contact them. While vehicle was in for issues related to problems / damages the dealership had caused before, they had the balls to ask me for money after I noticed damages on my vehicle that were not there when the vehicle was dropped off. I am very disappointed with Schwabs and have thought for a long time about what I would say and do regarding this matter as they have decided to do nothing. So leaving this review will hopefully help deter others from bringing their vehicle here for service. I have damaged interior trim pieces from someone prying with incorrect tools for interior trim. After a month of driving with my reverse lights on while I waited for parts to come in, the tech did not replace or make sure the reverse lights were working and I had an inoperative bulb when I picked it up. I showed the service advisor all issues and said they were waiting to speak with the tech who was away and would have answers for me. I never got the answers.
Reply from: Schwab Chevrolet Buick GMC
Hello Cameron, I have forwarded you comments to management. Thank you for bringing this to our attention
Staff Dealt With