Verified Customer
5 years ago
Great service - very informative!
Bought a brand new forester and couldn’t be happier with the service, and staff at Subaru Sudbury!!! It was a seemless experience and would absolutely recommend.
Reply from: Palladino Subaru
Congratulations Jennifer! We know you will love your beautiful new Subaru Forester. It makes us so happy to know that you had a seamless experience and truly appreciate your recommendation to others.
Staff Dealt With
Verified Customer
5 years ago
Engine repair
The service advisor, Jon, was easy to deal with. The required parts took a long time to ship to Sudbury.
Reply from: Palladino Subaru
We apologize that it took a little longer for the parts to come in Jordan. Thank you for your patience.
Staff Dealt With
Verified Customer
5 years ago
Software update
Took car in for software update on gas gauge (too bad initial programming didn’t work -it was a 200 km round trip. Car was ready when promised.
Reply from: Palladino Subaru
We are happy to hear the vehicle was ready when promised and that we were able to perform the software upgrade. Thank you for sharing your feedback Sheila.
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Verified Customer
5 years ago
Everyone I dealt with was excellent, I am extremely happy I bought with Subaru and I cannot say enough good things about the experience.
Everyone I dealt with was excellent, I am extremely happy I bought with Subaru Sudbury and I cannot say enough good things about the experience.
Reply from: Palladino Subaru
This is so amazing to hear Peter! Congratulations on your new purchase. We truly appreciate you sharing your feedback with us.
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Verified Customer
5 years ago
Excessive Charge for Routine Inspection
I brought in my 2018 Subaru Forester today for its 20,000 kilometersms maintenance visit. There were no issues with my vehicle. I expected an invoice of approximately $100. Did not expect to have to pay $502. I wonder what the bill would be if actual repairs had to be done?
Reply from: Palladino Subaru
When your vehicle reaches 20,000km, it requires a B service which services various parts of your vehicle including brakes. The price of this service is 445.00 plus tax which comes up to $502.00. If you have any questions Jamie would be more than happy to answer them at 705-419-2285.
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