5 years ago
Excessive Charge for Maintenance Visit
I brought in my 2018 Subaru Forester today for its 20,000 kms maintenance visit. There were no issues with my vehicle. I expected an invoice of approximately $100. Did not expect to have to pay $502. I wonder what the bill would be if actual repairs had to be done?
Reply from: Palladino Subaru
When your vehicle reaches 20,000km, it requires a B service which services various parts of your vehicle including brakes. The price of this service is 445.00 plus tax which comes up to $502.00. If you have any questions Jamie would be more than happy to answer them at 705-419-2285.
Verified Customer
5 years ago
My vehicle not tested after repair
I complained from burning smell specially in the right side. After receiving the vehicle, I checked it and found that the smell decreased but I could smell it in the front right side.
Reply from: Palladino Subaru
Arm, we can confirm that this issue has been rectified. We look forward to your next visit.
Staff Dealt With
Verified Customer
5 years ago
Subaru review
My most recent experience with Subaru was wonderful! The staff are efficient, quick, well organized, friendly, good customer service. Overall great!
Reply from: Palladino Subaru
This is so awesome to hear Bailey! Thank you so much for your feedback. We look forward to seeing you again.
Staff Dealt With
Verified Customer
5 years ago
Exceptional service
The service was excellent. Much better service and quality of service than
Other dealerships in Sudbury that I have dealt with. Management and
Staff are great.
Reply from: Palladino Subaru
We are so happy to hear you had excellent service Claude! Thank you for sharing your feedback.
Staff Dealt With
Verified Customer
5 years ago
Thanks
The staff got me in and out as soon as possible. They explained what the problem may be and how to avoid it in the future.
Reply from: Palladino Subaru
You are very welcome Michelle!
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