Mercedes-Benz of Sudbury

Excellent 4.8 Write Review
30 reviews on ReviewsiiTM | Latest review 5 years ago
Verified Customer
5 years ago

Brought car in to fix a simple problem. They did not have the parts to fix it right away. Had to buy the parts in advance and rebook for another appointment. Still waiting for them to fix it.

A dealership that does not carry spare parts to fix your car is called a USED CAR DEALERSHIP. Don't buy a car here you will regret it.
Reply from: Mercedes-Benz of Sudbury
Serge, we understand your frustration when parts are on order. That being said, you will be contacted to rebook your appointment as soon as the parts arrive. Thank you for your patience at this time.
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Verified Customer
5 years ago

Professional, courteous, knowledgeable, polite staff!!

I love the fact that I am greeted as soon as I walk in by the friendly staff. They answered all my questions promptly, they were very hands on, not pushy and very knowledgeable with the product. What a beautiful experience especially for my first car!!! I absolutely love it!! Thank you
Reply from: Mercedes-Benz of Sudbury
Congratulations on the purchase of your first vehicle Stephanie! We are so happy to hear you had a beautiful experience with us. Thank you for sharing your feedback.
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Verified Customer
5 years ago

Gary

Natasha was very nice in dealing with and provided us with a loaner car while my was down. If I were looking to buy another Benz I would hesitate to go to Sudbury Mercedes Benz. There is a far better atmosphere there when you enter the building and over all a much better experience when talking with the staff. My only negative thought about my going there is they will have to have more bays and mechanics if they wish to get a larger cliental.
Reply from: Mercedes-Benz of Sudbury
Gary, we truly appreciate hearing your feedback as we are always trying to improve! Thank you so much for your recommendation.
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Verified Customer
5 years ago

Tire replacement

Staff provided excellent service to ensure that a damaged tire was replaced in a timely manner (less than 24hrs) even though it was not in stock. Super service.
Reply from: Mercedes-Benz of Sudbury
Thank you so much for the kind words Mireille! We look forward to seeing you again soon.
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Verified Customer
5 years ago

very pleasnat treated with respect

very professional caring provided me with a courtesy vehicle...treated to me to coffee as I waited and were very attentive.called me as soon as my vehicle was serviced and ready.very good experience
Reply from: Mercedes-Benz of Sudbury
We are so happy to hear you had a very good experience with us Jacob! Thank you so much for your awesome feedback.
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