Southlake Ford Lincoln Sales

Excellent 4.6 Write Review
19 reviews on ReviewsiiTM | Latest review 2 weeks ago
Verified Customer
2 weeks ago

Staff very helpful and friendly nice to deal with great experience

Would recommend to my family and friends. Rick worked very hard to get my deal done as long with Patrick during some uncertain times it’s was much appreciated and would recommend anyone to deal with these gentlemen.
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
2 weeks ago

Lack of respect

It started out rough when I had to chase you guys for updates, I wouldn’t get the respect of getting a phone call to let me know how the search was going. Then if I did call in to someone they would pass me off to someone else, I’d call frank and he’d say oh did you talk to the manager what ever his name is? And vice versa. There were things that I asked for simple things that did not get done. I asked for a walk through with the mechanic of the vehicle and you gave me frank. Frank did not even know where the alternator was. That was a major let down. That lack of respect has led me to negative reviews across the board and I have yet to get a walk through of the vehicle or maintenance scheduling from anyone at south lake. At this point I am completely finished with south lake not just because of where I live but because of the lack of organization, customer service and management problems that this establishment has.
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
1 month ago

Great Service

They took my vehicle in right away and returned it repaired when promised. They even vacuumed and washed my vehicle. Top notch service.
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
2 months ago

Positive experience buying a used vehicle.

I received a fair deal on a vehicle that was traded in by a repeat customer of Southlake. The process was positive and efficient, and I have confidence that my purchase will be reliable and a good value. Being able to make some of the arrangements by phone and email provided peace of mind during the pandemic.
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
2 months ago

William did a fantastic job getting us the exact truck we wanted!

William was very professional and provided us with all the information we required to make an informed decision. We had a great experience and came out with exactly the vehicle we were looking for. William went above and beyond and we could not thank him enough!
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

You must have a Reviewsii account to perform this action.
Register | Login