TA Appliances & Barbecues

Excellent 4.6 Write Review
5633 reviews on ReviewsiiTM | Latest review 6 days ago
6 days ago

Terrible Service

In January I was in the Kitchener store and put a downpayment on 6 appliances for a new home for delivery in July. The sales associate was Dave. Two weeks later I revisited the store to choose a different stove and was told by another sales associate after looking at my invoice that I had paid too much for the appliances and didn't I know about price matching. The price matching should have been done when I made my initial purchase. When I spoke to the manager Brett it took several weeks to finally get the price matching done. In May I was told that I would need to pay the balance so the appliances could be ordered, which I did, for delivery at the beginning of July. On June 23 I had a message from Dave asking when I would like my appliances delivered. When I called back to ask for a delivery date of Monday June 29, assuming the appliances were in he said they had never been ordered and with COVID it would take at least 4 weeks to get the appliances in!!! I now have a new home with no appliances. He was rude and uncaring. I asked for my money back. When I went to the store to cancel the order and have the money put back on my credit card they accidentally charged my credit card another $7000!!!! This took an hour to correct while I waited. I then went to Needles in Stratford and they had all of the same appliances in stock except for the stove and they said they will have that for me in a week. But thanks to TA appliances I lost out on the government rebate that was available in January when I made my purchase!!! I will never deal with this company again!!

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6 days ago

Always Exceeds our expectations!

This is our third purchase from George and he always finds the best solution at the lowest price for us. From a single fridge or bbq to a full order of appliances for a custom home, George has provided above average product knowledge and. Personalized service.
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Verified Customer
1 week ago

Kitchen Renovations

I appreciated Tom's expertise and guidance while shopping for a gas range, refrigerator and OTR microwave. Emails were answered quickly and professionally. I am very pleased with my new appliances. Thank you.
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2 weeks ago

Excellent Service!

Brad Wilson was awesome today - our frig had broken down and he found an excellent solution to meet our needs - good price, great features and I was in and out of the store In record time. TA has always been my go-to place for appliances and Brad today made it even more so. Congrats!

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3 weeks ago

Unprofessional

George was very unprofessional during my interaction with him. I felt very uncomfortable and even intimidated by his behavior. He appeared very angered and agitated to be at work. This sales associate should not be working with the public as he did not appear to display normal behaviour.
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