Acura West

Excellent 4.9 Write Review
154 reviews on ReviewsiiTM | Latest review 2 months ago
2 months ago

Didn't Even Buy An Acura, But Service Is Excellent!

We have been looking for an SUV for some time and Steph was our point of contact for our Acura wish list. She is the very reason people come back to a dealership. She's awesomely personable, extremely knowledgeable (which isn't always the case with Sales People) and her communication was great. Even though we didn't purchase through Steph we will be back when the time comes. I also ordered from the parts counter and they were excellent as well. I cannot recommend Acura West more. Thanks to the Team there!

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Verified Customer
1 year ago

Great experience

Thanks to Drew, Stephanie and Debbie at Acura West for making our recent purchase an amazing experience. The service provided was efficient, all our questions we're answered promptly and thoroughly and a few issues we noted were taken care of . This transaction was a real pleasure which is somethingone doesn't say often when purchasing a vehicle. 5 stars all the way.

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Verified Customer
1 year ago

Another positive purchase from Acura West

I have lost count of the number of vehicles we have purchased from Acura West over 20 yeaes or so. Every time we have been treated with respect and believe that this dealer is the best for many miles around. Paul and his entire staff from sales through service are focussed on the customer and work hard to provide satisfaction.
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Verified Customer
1 year ago

Vibration in the steering wheels and seats

The verdict is Vibration is felt when VCM was active. However the courtesy vehicle that I drove did not have that issue.
Reply from: Acura West
Hi Tair, I am sorry that you have encountered this issue with your new Acura. Our service dept. will take whatever steps necessary to address and rectify this issue. I apologize for the inconvenience. Paul Jennery G.M.
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1 year ago

Everything went smoothly and was notified of all work and the billing was reviewed in detail.

Safety check, oil change B123 service and new windshield wiper. Went well and was provided with a loaner as well. Friendly, courteous and helpful.
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