Dilawri Chrysler Jeep Dodge

Good 4.2 Write Review
474 reviews on ReviewsiiTM | Latest review 3 years ago
3 years ago

OMG what kind of customer service they give

When I brought my vehicle in on Monday, I was told it would be ready by Wednesday evening. I then received a call letting me know that the wrong part was shipped. I am now being told that my vehicle will be ready by Friday evening. I have gone several days without a vehicle. Not once during my dealings with service, was a lobar car brought up. When I talked to the manager, he was not helpful. He implied that I should have known to ask for a loaner vehicle. I have now gone 4 days without my vehicle. It is not only inconvenient, but I am now paying a service to get me to and from work. I am not happy with the service I received from your company.I think a manager and staff should know the difference with customers service and service you pay for.
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4 years ago

Poor after sale service

Bought a Dodge Ram brand new in 2014 than not being smart got caught in a trap when they advertise big incentives if you come buy a vehicle again and in 2016 bought a Grand Caravan. Sales people are great at least until you sign on the dotted line but the after sales service leaves much to be desired. They don’t answer your calls, book appointments by date and time but will keep your vehicle all’s and into the next day with no regards to the fact you might need it. Brought van in the evening before for 9 am appointment next day to have noise checked and like they did previously with the Ram, they didn’t hear anything and because it showed low fuel, they parked it and called to get authorization to put fuel in at 2:48 pm. My error I hadn’t checked gas situation but call at 2:48 is late. Than they want to keep the van until the next day but I had an appointment in Alexandria about 2 hrs away to the east (van is deep west) at 9:30 am the next day. I called and left a message but they didn’t bother calling me back. BTW, the Ram needed a front wheel bearing when they “couldn’t” hear anything once warranty was done. That was another struggle to have them change it under warranty since they couldn’t hear what we were hearing.
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4 years ago

Outstanding Service!

We recently purchased a used vehicle through Jeff. From initial contact to the final sale, he was detail oriented, answered all our questions, and allowed us to make decisions without any pressure tactics. I usually find shopping for vehicles a painful experience. However, Jeff and the Dilawri provide us with a very pleasant experience.
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Verified Customer
5 years ago

Awesome

Courteous staff. Trustful. Carryout their promises. Dan and Mike were great. I have no issue in recommending them.
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Verified Customer
5 years ago

Excellent.

Very professional Very kind Went above and beyond Mike and Dan were great. They are now on referable list!!! A pleasure to work with.
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