Bank Street Kia

Finance guy kept telling me I "must" insure my loan to get approved for a lower interest rate and swore it would be cheaper this way and he ripped me off and cost me an extra $1500, for that I will never buy a car from you again

I went to Bank St Kia to check out a used 2017 vehicle that we saw on a Sunday. In the show room I met Fayez ( Internet Sales Manager) who indicated that he would show me the vehicle. He explained the unique features of the vehicle during the test drive which was helpful. Returning to the office we agreed upon a price which the Car Sales Manager signed off.The price offered I felt was fair and probably close to their bottom line. During the entire process Fayez was always very courteous and a gentleman who knows the business. Next step was to meet with Sunny (Business Manager) to go over financial aspects and the extras available. He explained the details and benefits of adding these items to the contract --- without being too pushy. I decided to extend the warranty period since I tend to keep my vehicles longer than 5 years. I was given a date and time to pickup the vehicle and sure enough it was ready as promised. Since this was my 1st time dealing with Bank St. Kia Fayez took the time to show me around the dealership -- parts and service department and comfortable waiting area etc. My experience during this vehicle purchase I consider 5 stars. Thanks everyone.

Got a great deal on a 2017 Sorento. Absolutely beautiful car. Fayez was great to deal with and was very responsive to all my inquiries. He did bent over backwards to get me a great deal as he promised. The other dealerships did not even come close to the price that I got in the end.

Got a great deal on a 2017 Sorento. Absolutely beautiful car. Fayez was great to deal with and was very responsive to all my inquiries. He did bent over backwards to get me a great deal as he promised. The other dealerships did not even come close to the price that I got.

went in about 3 weeks ago to purchase a car, I put a $500 deposit down for the car but it would have raised my insurance too much so I didn't take it. They told me that they would send me a cheque for the deposit and I would get it in 5-10 days. It has been 3 weeks and I still don't have it. I have called multiple times and left several messages but they haven't refunded it yet. I've even had to call Kia Canada to get them involved. This has been the worst car buying experience I have had by far. This dealership does not care about customer service. Do not shop here they are just there to take your money.