Bank Street Kia

everyone was polite enough but it was clear they didn't have my appt even though it was confirmed through text. also, i had asked for any deals on winter tires and was told there was nothing. two days later my friend bought some there. so i was bummed about that.

I don't know what experience this survey is asking me about because I have not been there recently, but almost every time I've visit Bank Street Kia, I do not have an enjoyable experience. There are some very kind people there (like the Service Manager), but most of the employees do not seem to enjoy their job. I do not enjoy picking my car up after service hours when I have to go to the sales department. For example, last time I visited, I had to pick my car up at the sale department, I went in and stood there for 5 minutes (NOT an exaggeration) before someone spoke to me. There were about 5 employees working (2 of which were helping other clients and the other 3 were talking amongst each other). Only once one of the employees, who was already helping another client, told one of the other employees to help me did they come to help. And even then I felt like I was a burden to him. Because I am not coming in to buy a car then they do not care. I will never buy a car from Kia ever again. I have had so many problems with my current, as well as my two previous cars, that I will most likely not recommend Kia, especially Bank Street Kia, to anyone.

Service is very good My concern is the shuttle service They will provided only a 1 trip but no return I leave in Orleans that's a 25 KM away how do you expect me to pick-up my car later in the day

I had my Sorento In for a warranty repair. The staff was up front honest about all times costs and services to be preformed. The quality of the work was excellent and I was kept advised along the way through the diagnostic, parts acquisition and final repair. My vehicle is always in good hands at Bank St. Kia

The Service Department at Bank St. Kia is excellent. They are efficient, professional and reliable. Booking with them has been pretty easy. Their waiting area is pretty good, with free coffee, hot chocolate etc.... The times they have quoted me for repairs have never been missed and in fact they are often completing the work ahead of the time promised. The Sales Department however, lets them down and accounts for the 3 star rating which is a shame as I would like to give them 5 stars. I just recently purchased my new vehicle through them and during the process I asked quite bluntly if the vehicle came with the features of my old one and they said yes. Get the vehicle and no heated seats which was a feature of my old one. Also I said during the process I wanted to put a $2000 down payment on the vehicle, get to the finance department and they didn't know about it. Asked for new licence plates and they failed to deliver on that. They also told me the vehicle would be ready at 5:00PM and they were late on that. Given the issues I probably should have walked on that sale. They also said my winter tires from my old vehicle would work on the new one, and they don't, too small. Now stuck trying to get rid of 4 used winter tires. Kia does ask for surveys each time you go for servicing, not once after sending a series of very bad reviews (all linked into the purchase) did a manager actually attempt to contact me. I can definitely recommend Bank St. Kia for servicing of the vehicle (all 3 points awarded on this review are for the service department). Their sales department however lets them down by not listening to their customers and not really knowing their vehicles. Buy your vehicle elsewhere. I will take my vehicle into them for service, but will go somewhere else next time to purchase a vehicle.