Bank Street Kia

They did the regular maintenance of a service 2 on my 2016 KIA Soul. They were prompt and efficient. I was very pleased with the service.

The garage service was excellent. But i was promised tire protection for 5 years instead of key protection and was never given tire protect. Had to use kia point car to buy a whole new tire. Not to happy with sale reps, but very good garage.

When I first visited Kia i picked up brochures and was not given any kind of a sales pitch. Next time i went in with friends who had bought a Kia the year before I was so impressed with the people who dealt with me. Why? Because unlike many dealerships they addressed all comments and questions to me the potential buyer, not the male companion who was with me. So many dealerships talked to the man with me, even t hough the decisions and money were mine alone. Since then all dealings have been very respectful, did not make me feel like a silly "old" woman. I am certainly old and some of my questions about technology must have sounded incredibly silly to the young men in the show room, but each time i was very respectfully addressed, my questions answered and help provided in the car if necessary. I actually enjoy visiting Kia but certainly do not have to go -- the car keeps humming along beautifully.

Was very disappointed with my purchasing experience with my new vehicle (my third new KIA in the past dozen years). There was considerable pressure to purchase and what the sales person told me and what the finance manager told me were not consistent. I also had to continue asking over more than 2 months to finally receive an item that was missing when the vehicle was purchased (second back-up key fob).

The sale people and the service staff are great and respectful. They put my concerns and my needs top priority. Thank you Dilawri!