Bank Street Kia

Although my wife and I had not intended trading our car in after just two years of ownership, we went to the dealership out of curiosity to see what was going on. We were taken in by the special offers, and in spite of the higher fuel consumption of the Sportage and the higher payments, mostly on the words of the salesman who at all times was polite, respectful and courteous, but perhaps a little too enthusiastic, we decided to make the leap. Negotiations were a little tense at times but we finally arrived at an agreement. So far, no regrets.

Very friendly and accommodating Service staff. Would recommend the service dept. Prompt and provide comfortable wait area with free WiFi and coffee.

My car salesperson was sooo helpful from the beginning of the sale to the end. He went out of his way to make me comfortable and was very accommodating until I picked up my car. The other employees were so friendly and they were also helpful.

bought new car under 2 months ago within a month it got side swiped by a school bus while I was in the doctors office. Before bringing it to body shop I decided to stop by the dealership and take a look at scratches I had noticed on the hood near the wipers I believe damage from when car was on lot and it appears the wipers were turned on without removing snow first so ice buildup on wipers scratched the hood. I stools with service and they talked to sales and they covered that repair while the car was getting collision repairs fixed. Was happy with how professional the process was at your dealer.

We went in on Dec 10, 2016 to look at a 2013 Kia Sportage. I used a trade-in and I black booked it before going in knew what the value of it was and gave them my ownership and he never gave it and did not know what the trade-in value of it until after the bill of sale of printed. He just assumed without asking if I wanted to use it or not. You never assume you must ask and give the customer the ownership back. We purchased the vehicle and it was the worst experience of my life. Joe Hojeij, never told us about the four holes in the back bumper but did let us about the scratches and dents around the vehicle. Went in about one week after picking the vehicle up and told Joe Hojeij, Internet Sales Manager the passenger window wasn't working and he told us "the previous owners told me it worked so I took his word for it". The detailing was disgusting and asked them to redo it, which was done on Dec 28th because a bobby pin from previous owners was left in the passenger door arm rest, well they just went in and removed and ran a cloth over the rest since the inside doesn't look anything different from where I first took pictures of it. The inside detailing is gross and horrible. If you are selling a used vehicle to someone it’s considered new to the next person buying it. It should be cleaned for that customer as if it was new! I shouldn’t have to have someone else’s gross dirt left behind in my new used vehicle. If you detailing team can’t clean the vehicles then send it to someone that can. The Internet Sales Manager, Joe Hojeij continued to repeat himself many times over to us that he was going back to school in January and he needed this vehicle sold. To us he didn’t care about us or what we had to offer it was the commission he wanted plain and simple. There are so many problems that Joe Hojeij did not treat us with honesty, all he cared about was that he got the vehicle told before returning to school in January. I am an honest customer and expect it in return.