Bank Street Kia

I test drove a used Kia. I was satisfied with the handling of the car when I test drove it. I came to a deal with the salesperson on a lower price than advertised. He originally didn't think the sales manager would approve but he came back and said that the sales manager agreed to it. I was excited and was asked to pay $500 to secure the deal. I was also ready to put down a fairly big downpayment. Once I get to the finance rep, the price is suddenly several thousand higher than what was offered to me and he says that he can't give me the price that I agreed to. He says that it was the "saleperson's mistake" to offer that price to me...but the sales manager agreed to that price...anyways, after wasting the whole afternoon there only to have them back down on their offer, I decide to walk away and ask for my $500 back. I'm told that he "can't refund me automatically" and that the earliest I can have my $500 back is Monday evening. So not only am I out of a car but the $500 that I put down for a car that I'm no longer purchasing is held up for 2 days for no real reason? Extremely dissatisfied with the service.

Very bad experience negotiating a price for a new KIA. One day after we left they called us to come back as we were $10 difference on the monthly payment of 60 months. We came back to agree to their price, but they said oh they made a mistake forgetting to add the floor mats, and now the price would be even higher by $9! So we said forget the mats. But then they reduced the price by only $3. Then they suggested to throw in the oil change for the life of the car just for another $10 after consulting with the manager. When we agreed to re-include the mats, the manager ran the numbers one more time and increased the price again by another $6! It was too much to deal with! Nickel and dime us and 3 times increasing the price after we agreed with the salesperson! It was frustrating and a waste of time. Never go back and we do not recommend them. Avoid the manager!

My experience was not a happy one and is to long to put my disappointment in this little box on Bank Street Kia location. Would rather speak to someone higher up of the Dilawri dealership.

Merci merci merci merci merci merci merci Thank you for all it great to deal with and Mahdi wa the best

I should have paid more attention on test drive. Hate that you have to deal with one specific finance person.