Problem with car late Friday afternoon. Called spoke to Theresa, she immediately said that I had missed a recall for the problem we were describing. Said I would have to tow vehicle from Chatham. Told us she was leaving at three but to bring vehicle in. Went to dealership on Saturday morning, talked to Jamie, and described what happened and conversation with Theresa about recall. Car to be looked at Monday. They called to advise that car was ready and the bill was $119.00 for diagnostic charge. Spoke to Theresa and said that it was a recall (that she told me about and then on Monday, said she was wrong that wasn't what the recall was for at all), she blamed Jamie and said he wrote up work order wrong and if I had brought the car in when she was still there, then she would have written up recall first and we wouldn't have been charged. So nothing she could do. She would speak to Service Manager and get back to me the following day. Called and left messages on Tuesday for both Theresa and Service Manager. No call back until 4:50 pm. Theresa couldn't speak with Jamie as he had called in sick, she spoke to Service Manager but didn't know what his decision was and everyone was leaving so again nothing she could do. Picked up vehicle around 5:50 Tuesday night. No one around. I felt for the first time being at Provincial, that we were given little to no customer service. Between calls not being returned and given wrong information we were charged for a recall. Definitely not worth going back again, and will spread the news of our experience.
Unprofessional pushy liars who are incompetent and lazy. Unable to understand I'm keeping my options open. I felt as if I was being pressured into a deal that I wasn't sure about. Seeing as the car that I was interested in is a common car that people would buy I was looking around trying to find the best deal. As I continued to look around for the past week I was quilted into thinking that I made everyone do so much work for me. I have the right as a customer to ask for numbers and details on the car without feeling I needed to make a purchase after those simple requests. I will now take my business elsewhere and hope for the best because at this point I know there are better deals AND service out there.
We recently picked up our new Pacifica , awesome vehicle, smooth and quiet ride. Our sales person was Kevin Woods, extremely helpful, very nice and goes above and beyond with out even asking. Best salesperson we have ever had. Without hesitation we strongly recommend him.