Provincial Chrysler Dodge Jeep...

Excellent 4.7 Write Review
1157 reviews on ReviewsiiTM | Latest review 5 years ago
5 years ago

Fee Not Stated

I went in to change my recalled airbag today. On arrival, I met Dan Maiuri. He noticed that my tire sensor light was on. I had come in earlier this year, to this location, and had this already diagnosed. I informed Dan that last time they checked that light, and told me they would have to replace the sensors if I wanted the tire pressure light to go off, or I could manually check my pressure and have the tire pressure light always on. This was free of charge last time. Dan insisted that he would find another reason as to why the tire pressure light was going off. He never informed me that there would be a fee for this check. After completing the airbag replacement, Dan provided me with the exact same information that I received from my last visit. Last time, when I received the same information, they did not charge me anything. This time, Dan wanted to charge me $130 for the same information that I was previously told. As I previously mentioned, I had already informed Dan about my previous visit and knowledge of this problem, that I received last time, for free. He did not provide me with any alternate solutions to fix this issue. After I complained about receiving the same information as last time, Dan reduced his fee. He still charged me $80. I was uninformed of a fee to check this tire pressure light. I received the same information as my last visit (which was free of charge). I felt like I was taken advantage of, which I do not respect. I am not pleased with your service provider.

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5 years ago

Exceptional dealership

Yesterday, my family just purchased the 5th car from Provincial Chrysler. To say that we were greeted like royalty is an under-statement. From Jeff Pellizzari our salesperson to Courtney Hamelin our financial manager to Chuck France the new car manager, they all bent over backwards to get us the best possible deal and helped us in every conceivable way. Their guidance was monumental in helping us make the right decisions in our recent purchase. From my experiences, Provincial Chrysler goes beyond and without compare to help and guide you to make your new/used car purchase enjoyable. Thank you again so much.

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5 years ago

Very easy

This is the second vehicle i have purchased from Ryan Eddy He sit and listens to what the customer wants and then goes to work. He has gone above and beyond expectations. Um Ryan i will be back i three years for the wifes new vehicle be ready!!!!!! Thanks again Ryan

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5 years ago

Very happy customers!

My husband and I just want to say that our most recent purchase was our fourth vehicle from Provincial Chrysler and we couldn't be happier with the service! Rob Derby has been "our car guy" for all the vehicles, and Dave Stannard has taken care of the financials. Rob has been very knowledgeable about every vehicle we have purchased, and answers all the crazy questions we ask. And if by chance he does not know the odd answer, he goes to ask someone who does know right away. Every time we leave, we are satisfied with the information we have gathered. Normally, shopping for a car is very stressful, but Rob makes it fun. And Dave makes you feel comfortable. You can tell everyone there is a real team, and it reflects how they treat customers...we get treated like family. Everyone is super friendly and all are happy for us when we purchase a vehicle, even if they are not the ones who sold it to us. It's a comfortable place to be, which is why we keep returning to Rob Derby. We know he will treat us right, and so does Dave. Finances usually sting, but Dave's personality makes you feel relaxed. So thank you Rob, Dave and the gang for all you do! And we'll see you next time!---Cindy and Henry

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5 years ago

Awesome staff and service

I have bought several new and used vehicles. George Bakic is great. Professional and helpful. Always makes me feel like I am his number 1 customer even if an issue arises. I will stay a long time customer and tell anyone to see him.

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