Laurentian Chrysler

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531 reviews on ReviewsiiTM | Latest review 4 days ago
Verified Customer
4 days ago

2018 Jeep Wrangler Rad Leak and Bumper damage

Good Day Ray, Duguay _This is my first op to give you brief summary of my jeep rad/ bumper mark ++Issues. _I rushed over to see you after my shift on Friday Dec-21-2019 and arrived at 5:04 pm ( crickets left ). Dealer closed and only cleaning contractors inside. I drove and stopped in front of your cameras on East Service Entrance side to prove I attempted to see you. That didn't work with your shop service hours. _Based on the following history: 1- bring in jeep for coolant leak all can see- Laurentian can't find and says keep driving and just monitor. ( Means I had to Buy Expensive coolant -have receipts / Had to video more steaming rad leak / having to personally top up to mark I made as ref to my fill point / and upon my odometer record showing your Service Dept never drove jeep off property for actual under load reach of typical core temperature prior to in bay pressure test. This puts engine at risk unnecessarily. 2- Your Service foreman 1- sees pics and vid of damage on my cell , 2- he states no need to come see even though I suggested. 3- He takes responsibility and sends me for body shop appraisal at your recommended shop and I here nothing back and have to follow up myself on both body shop and Laurentian for news after your staff failed to get back to me as promised.. Then doing 180 on decision to repair damage. 3- Your inability to send a cell snap shot pic of the proof you claim to have ( yet no one has the skills to fwd customer in a format he or she can open?? 4- And finally the avoidance by you of not lifting a finger to investigate and diagnose the rad leak for which I offered daily video of it leaking ( leak at crimped alum. to plastic upper left radiator tabs area ).. 5- My Caregiver of 94 yr old Dad and 87 yr old Mom Health and Finances/ and jam packed agenda has no time to waste with incompetent, conflicting and unaccommodating dealership, I chose to have no further interaction or attempted service at Laurentian Chryster. I am forwarding a detailed brief to the Head Office Customer Relations dept. Advising all persons possible I come in contact with of the Laurentian ways of treating customers and now will be getting proper service of a warrantied Jeep elsewhere. I don't get angry or seek revenge. I know a higher power serves KARMA to those who do wrong to others. Enjoy. Mike Out
Reply from: Morina Anzil
Hi Michel, I can confirm that Ray Duguay has been in contact with you and has offered to show you video. As you are aware, the video is too long to send via email therefore we have offered for you to come in at your convenience between the hours of 8:00-5:00pm to view the video. Should you have any further questions please contact Ray Duguay at 705-566-8400.
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Verified Customer
5 days ago

Hoping for better luck

I had purchase a 2017 Ram that was nothing but trouble. I absolutely adored the truck but because of IT’S problem I had to downgrade trucks, pay MORE and when I said the two most important things to me that I need with the new truck, 1 had to be downgraded because they apparently don’t make what I wanted yet and the second thing was on backorder.... so essentially I’m already disappointed... again. While the sales staff were fantastic to deal with I am a little sad about having to downgrade for more money and got neither of what I really wanted. Fingers crossed!
Reply from: Morina Anzil
John, we hope to exceed your expectations. Thank you for your feedback.
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Verified Customer
1 week ago

wipers not working

Went into get my windshield wipers fixed and the motor was replaced. I called and was able to get into the dealership the same day.
Reply from: Morina Anzil
Katherine, we are so happy we could resolve this issue quickly for you! Thank you so much for your amazing feedback.
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Verified Customer
2 weeks ago

Issue arising from vehicle recall was properly corrected.

Brought vehicle in for a recall and a new problem arose immediately. Returned vehicle and problem was successfully taken care of. Was very happy that this new issue was resolved and i will continue with having both vehicles serviced at this dealership.
Reply from: Morina Anzil
We are delighted to hear the issue was resolved! Thank you so much for your awesome feedback.
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Verified Customer
2 weeks ago

Warranty repair

Only issue i had is they had hard time finding that i had a warranty. Simply cause sales guy didnt tell me. I found out when i signed final papers.
Reply from: Morina Anzil
We apologize your the miscommunication Juanita but are so glad that we could fix the issue!
Reply from: Morina Anzil
We apologize your the miscommunication Juanita but are so glad that we could fix the issue!
Reply from: Morina Anzil
We apologize your the miscommunication Juanita but are so glad that we could fix the issue!
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