Wheaton Chevrolet Service

This is my experience with my 3rd Truck lease from Wheaton. I was loyal not to prices but to my sales guy there, but the level of dishonesty and snake oil salesmanship has broken all ties. May of 2022 my sales guy reaches out and says ‘I know it’s before you lease is up but interest is going to be going up. I would like your truck and you let us build you a new one we will let you drive your truck until the ne comes in’ I agree and start the dealing with the salesman. We agree upon a build price of new truck ($96,393 +tax, mudflaps ant toneu cover in) payout for lease truck sight unseen ($80000,I replace the windshield, tires are ok as only 61000km on truck), FINANCING at 5.9% (this is why i made the deal before lease was up), 36months and 24000km/year and possibility of a cash cheque up to $4000 depending on Market. on June 7th. 2022 I agreed. I was told to provide a $1000 deposit. The finance department “Forgot to send the email” and after I reached out multiple time I was able to pay the deposit June 17th 2022. At that deal my lease would have been $484/BW for 3 years at 24000km/year Went to pickup new truck on Oct 21, 2022. The paperwork came to me and what I saw was appalling. Build price at just under $110000, it’s the same truck build I requested. Lease rate at 7.90%. 2 years at 20000km/year $62000 for the lease truck Move the old toneu cover to new truck Payment were $585/BW For 6 hour the sales guy run back and forth to the GM, and I finally agreed to a joke of a contract from what I had agreed to in June. Wheaton has lost me as a customer. I had a new Tahoe built buy the sales man that I was gong to get rolling that day as a thank you to him. Nope. Wheaton has lost 2 lease buy back every 3 years, and maintenance during those periods for next 8 vehicles in my family. I love Chevy… but I’m so dissatisfied that I have already been looking at Ford. Sorry not mad enough to look at a Dodge. But ya a Ford! Thank you for letting me pass my story. The dealership knew I wasn’t happy so I’ve been ghosted by them… I appreciate being able to vent my poor experience.

I took my car in thinking I had possible timing chain issues or something in that area but the tech misdiagnosed the issue and replaced parts that didn't fix the problem. I took my car back in and it took 2 days to get it in even though I had an appointment. They diagnosed a bad camshaft and recommended I do the timing chain and gears while the cat was apart. They had to order the parts from the US. It took a few business days to arrive. They spent the rest of the week putting the car back together and then told me that my motor had to come out a second time as my one cylinder head was also bad which wasn't diagnosed originally. I was told they were ordering from US by air and it should be in within a few days. It appears it wasn't sent by air as it took 14 days for the parts to come. Eventually my car was repaired and Darren Bast had it run through the detail shop for me. Darren did look out for me with pricing and keeping me informed. I have nothing but good to say about Darren's service. Top notch. Only issue was failure to diagnosed my problems and taking my motor out twice and my car was gone for 38 full days. So the only reason I didn't put a scathing review up here and online for my friends was the service Darren provided me.

Although they damaged my car when putting it on the alignment lift, they dealt with it immediately and professionally and made it right.

Staff at dealership were excellent and in particular salesman Robert Postma went above and beyond in many many ways. We were out of province buyers and since we were purchasing sight unseen Robert was incredible at answering all of our questions, in a timely manner, and providing us with all the information we needed to make an informed decision. Since, we couldn't visit the dealership in person it was really nice that Robert sent us video of the vehicle as if we were there doing the walk around in person. We are the kind of people that when feeling pressured by sales staff we walk and at no time did we feel that way with this purchase. When the vehicle arrived in the province in which we reside we had difficulties with the insurance company getting a new out of province vehicle registered and insured and Robert, Kent and Melo were absolutely amazing at assisting us in resolving the issue quickly. We've already recommended the dealership to friends and family who live in Saskatchewan and we wouldn't hesitate to travel again to Regina to make a purchase from Wheaton. This was by far the best new vehicle purchase in our experience!

Again, my experience with Bryan was remarkably positive. He did a wonderful job. I look forward to seeing him again.