The Service Team at Audi Mark Motors of Ottawa

All the staff were very attentive, knowledgeable and helpful. They accommodated all of our needs and requests. The buying and delivery experience were exceptional.

The left LED day-light on my Q5 one day just stopped working ... I happened to have received a letter from Audi for a recall (can't remember what, not urgent), just before this happened, so I thought: two birds one stone ... I managed to get an appointment a few weeks later (very difficult to get an appointment with MM in summer time). It was also a couple of days before I left for a holiday ( a 3000km trip through New England, USA). So a bit stressed out. The day before my appointment the LED day-light, strangely, started working again. Kept my appointment and at the service desk, I was told "$140 to run a test. It can be 'anything'." As if MM was very busy and this was a way out for MM to force me to let it go. Which I did. The recall issue was resolved within 50 minutes. No issue with that. The light is still working, still don't know why it did not work ...

Perfect! in all dimensions. Service rep - Bernie is the consummate service manager: fault found and corrected it within agreed time frame and at no cost. Thank you

Appointment was booked weeks prior. Came in on day of appointment - everything was set up ahead of time, very convenient, loaner car was provided - I was in and out fairly quickly. Max kept be in touch as to the progress and completion time. It took an extra day than planned but I had the loaner car so was not a big deal. The job was done and no follow up visit was required. And most of all, Audi provided warranty coverage for the issue so no cost to me. Thank you.

Paul Nick and Kallie where just great in all of the process despite the close to 5 months waiting for my new 2018 Q5, that part is unacceptable, thanks to their excellent service I'm happy I waitted