The Service Team at Audi Mark Motors of Ottawa

Great service and the service counter always friendly and they all go out of there way to say hello to everyone

Plus: Guys at the dealership were super sweet, responded with diligence and gave me a 2017 loaner, they made the experience worry-free, seamless and very pleasant over all. Cons: (due to the manufacturer though, not the dealership according to my understanding). The repairs which were supposed to be covered by the warranty since the whole problem was due to a faulty injector ended up costing me $650 (taxes included) : 2 diagnosis as the problem was difficult to replicate and the replacement of ignition coils and sparks plugs (initially suspected to be the cause even if the latter had been replaced a year before). Also a year before or so 3 other leaking injectors were replaced but they decided to leave the one that was supposedly not leaking (number 3) 'cause the manufacturer would only cover the faulty ones. All in all, these 2 visits at the shop costed me close to $1000; Had the 4 injectors been replace at the first visit, the cost would have been halved. The car has been running well since then.

Friendly and efficient. Always a pleasure to deal with Mark and the rest of the service department. Good service seems to be the norm.

Wheel bearing replacement, problem was quickly diagnosed and I was kept up to date as to the progress. I am from out of town and was waiting for the repairs to be completed. The service reps were able to expedite my service which was very much appreciated.

Met and exceeded my expectations thanks guys and dolls.you are a model for excellent customer service. Could you please add cappucino to your coffee flavours. Thanks