Full inspection carried out on short notice. Amazing service. The entire staff was respectful and a pleasure to deal with. Thanks Abby.
Reply from: Audi West Ottawa 7 years ago
Hello Michael,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
When my vehicle was not ready they gave me a loaner for a trip! Mark Motors service staff treat you like family and they take pride in the service work they do.
Reply from: Audi West Ottawa 7 years ago
Hello Chris,
Thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
I am a new Audi owner and I'm very happy with all aspects of Mark Motors. They have an outstanding level of service in all departments and really make you feel valued as a customer. I will continue to recommend them and I'm already looking at an Audi to replace my wife's new Buick. Bravo to all the staff at Mark Motors!
Reply from: Audi West Ottawa 7 years ago
Hello Michael,
Thank you for your review. We strive for customer service excellence and are very happy to hear we exceeded your expectations! We look forward to continuing to provide you with exceptional service.
Sincerely, Audi Mark Motors of Ottawa
We felt like our business was not valued because we have an older A3, which is how we have been made to feel the last few times we have serviced the care there.
We brought the car in for recall issues and it was driving fine. When my wife dropped the care off, she was told to be there by 7:00am. There was not a loaner car available and was told she can wait because she is a government worker and doesn't " need" to be at work. Secondly, when she picked the car up, she was only able to drive 2 kms before it started making a squeeling sound. THis was not explained well and we were made to pay for more service and time. Not happy! I am getting a Tesla now even though I was looking at the S5.
Reply from: Audi West Ottawa 7 years ago
Hello Graham,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa
Paint pen provided for new 2017 Q5 quickly and promptly by local dealership after inquiry to Audi Canada via email.
Reply from: Audi West Ottawa 7 years ago
Hello Paulina,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
