Sylvia Conley

I have purchased 4 trucks from this location 2013 ram, 2014 ram, 2017 ram sport (i still have) and my 2018 ram 2500 Longhorn diesel which i also still have. I brought my 2018 for tire rotation and oil change they overinflated my tires by 20lbs and as a result cupped and warped my relatively new tires (was at 3/4 tread) now my tires shake so bad i can barely drive my truck. I brought this to the owneer and shop foreman (who completed the work) and nothing was done about it. They blamed ME for not telling them that the tires were aftermarket and could only be filled to 65lbs but they are proper for the truck as they are load range E and before i put them on was advised by this location that load range E was the ONLY thing i had to look for in tires besides the size. Now im out 2000$ replacing my tires as they wont take any responsibility for this. Apparently they read the door for proper PSI NOT the actual tire side wall. I was nice about this at first but have been snubbed by ownership and service management and the shop foreman. My tires could have exploded on the highway and killed myself or my family or someone else as well. NO REGARD FOR OTHERS the shop foreman laughed at me when i said this and said dont worry they are tough tires..... i wouldnt buy another thing here ever and no one else should and perhaps they will learn a harsh lesson on customer service.

It started off okay. I told them what I was looking for and they said they could get it. Then they could not get the truck I wanted and offered me something else. I do not deal with finances so this process was very foreign to me. I was not explained about my trade in and the money that was still owing on that, and because they had called about trading in my Journey I thought I had to included it in the process. In the end I got a truck that is not able to do what I need, traded in a vehicle that I still owe almost $15,000.00 on and purchased a second vehicle from you that was not needed if it had of been explained that I didn't have to trade in the Journey. Then because it was the end of the month everything seemed very rushed to get everything signed and done. Some how I went from a $30,000.00 truck to almost $60,000 and a trailer hitch that was supposed to be included was charged as well. When compared with other companies the interest rates are ridiculous. Will never purchase from there again.

Work was to be done by the service department, it was not completed correctly, and the info provided was false and untrue