3 reviews on ReviewsiiTM
Latest review 3 years ago

Frank Rapallo

Sales Consultant at Southlake Ford Lincoln Sales
Average 2.7

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Verified Customer
3 years ago

Ridiculous admin fees, vehicle problems after two weeks

I think your $400 - $500 administration fee is absolutely ridiculous. Also engine light on the van i purchased came on two weeks after purchase. Frank was friendly, and answered all my phone calls. He was accomodative and outgoing. I can't say I enjoyed everything. The experience still feels like the stereotypical sales job. Everything Frank said he'd look into like rear heat thumping sound, and front dash light burning out, was not addressed at all. The whole act about not being sure if his manager will approve a price and at first the manager wouldn't but Frank worked his magic to get this great deal for us is so patronizing. Frank was fine but I can't recommend south lake ford based on the admin fees and vehicle problems 2 weeks after purchase.

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Verified Customer
3 years ago

Lack of respect

It started out rough when I had to chase you guys for updates, I wouldn’t get the respect of getting a phone call to let me know how the search was going. Then if I did call in to someone they would pass me off to someone else, I’d call frank and he’d say oh did you talk to the manager what ever his name is? And vice versa. There were things that I asked for simple things that did not get done. I asked for a walk through with the mechanic of the vehicle and you gave me frank. Frank did not even know where the alternator was. That was a major let down. That lack of respect has led me to negative reviews across the board and I have yet to get a walk through of the vehicle or maintenance scheduling from anyone at south lake. At this point I am completely finished with south lake not just because of where I live but because of the lack of organization, customer service and management problems that this establishment has.
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Verified Customer
4 years ago

Very professional and easy going

We were away from our home and Frank treated us like a neighbour in need Made a difficult situation in another city easy to deal with

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