Justin Stephens

Worst customer service to deal with, their service assoiate "Sara" all of the time rude and not helpful and when you ask to transfer the call to someone else or to her manager, she hanged the call while talking to her. Her manager "Justin", polite but not helpful. They charged me $300 just ro diagnose a blind spot error in my Toyota, and after that they wants to charge around $3000 to fix it. And when I asked why $300 they said cause is the technician took 2 hours to dignose it!!! So if you 3 different issue, every issue take 2 hours to dignose they will charge you $1200 for dignose only. And when I told "Justin" that he said this is how they make work, when asked if the technician take less than an hour to dignose are you return the part of $150, I did not have reply!!! They depend in Toyota reputation and the long line for waiting orders and they treat customers very bad. I canceled 2 sales orders, I put for more than a year with them due to this horrible experience, I know I lost my turn in Toyota long delivery list, but it is better to me than dealing with them. I really do not recommend, I prefer driving an hour to another dealership rather than deal with them again.

I always check the oil level after changing it. Every third or forth time on average, I am getting overfill. I called a technician to check and he confirmed it. As long as nothing was offered I had to deal with it myself afterwards.

I didn't end up having the service done at your dealership because I work in Dartmouth but live in Halifax. Your dealership doesn't go across the bridge so I went to the Dartmouth Toyota instead. They drive to Halifax by the way. I have been pleased with the service but that was a disappointment to have to go to another dealership.

Work was completed on time. No extra charges. Advised me on brake wear as requested. The overall experience was positive. The service personnel were polite and pleasant.

I always use O'Regans on Kempt Road for all service and maintenance needs of both our vehicles because the quality of the work is always top-notch and prices competitive. Staff are always helpful and professional.