Elie Assaf

Kiosk and contactless drop off was an easy and efficient process. The prompts and direction were simple to follow and audio as well .

Have been trying to get the Canadian map software for the GPS for 6 months since I took delivery. Called the Salesman and he looked for a resolution and passed me along to the service department. They said the matter would be looked into and they would call when they had a fix. Four months and several calls later, I was no further ahead. Calling Toyota Customer Service, I was told by some Lady, “my 2021 Venda was not equipped with GPS Navigation and reading from the sales pamphlet , I have to use either Apple CarPlay or Android Auto for navigation and it was my fault that I didn’t read this information before buying this vehicle. A few weeks later, I called a the Gentleman I spoke to, told me that I should press the SOS button, tell them where I wanted to go and they would give me directions and upload a map to my GPS. I’m not saying they Lied to me but I call it a failure to tell the truth. Both call I asked to speak to a Supervisor and both times denied. Called Jackson’s Toyota and spoke to Cameron Lynch on March 31st and showed him some of the locations where I was driving on non existing roads according to the foot print mapping records. Cameron agreed to further investigate and see if the would be able to resolve the mapping issue when I came in for my first 6 month inspection. After waiting 3 hours, l was told they flashed the software and rebooted the Main Unit. Nothing changed and Cameron said they would now escalate this issue with Toyota and let me know when they have a solution. I wonder how much longer it will take to solve this simple problem. Presently I am so frustrated that I no longer want this Vehicle or any Toyota product in the future.. I doubt anyone will read this or even respond to my problem. Regards Peter Hollerbach

I booked this pickup because i was tired of waiting for a tire change sometimes in excess of two hours even though I had an appointment. The day I picked them up they were changed in twenty minutes on the way home. I have been happy with the storage and change process over the years except for that problem I still have a Camry with storage and change coming up next week just hope I don’t have to wait to long then

Thank you for your efficient service, including the booking group. Lori and the administration team are always very organized and very prompt in getting back to us.

It was okay ! I had a good experience ! The advisor called me after I dropped the car but I had to call to see if the car was ready after 4 hours !