Audi West Ottawa

Excellent 4.6 Write Review
392 reviews on ReviewsiiTM | Latest review 8 months ago
8 months ago

Outstanding

Recently, my 2019 A5 Cab spent 5 business days at Audi Ottawa West predominantly to repair problems with the soft top. My experience was OUTSTANDING, including the provision of a loaner, timely updates re diagnostics and progress, and a complimentary car wash. BIG thank you to Jason Griffin, Zachery Brodeur and the technician. As a long time customer, Audi Ottawa West continues to meet all of my expectations. Thank you.
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8 months ago

Worst customer service,

Had a worst experience 3 times in a row at last recent visit they froadly charged me 3 hours if labour for coding headlight, when asked to show the video clip usually they make by protocols. Service manager denied over text and threatened me to banned my car for service in any of their location.

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8 months ago

Worst customer service in ottawa

Had a very bad experience 3 times from this location last recent one was super bad they froadly charged me 3 hours of labour, this location lack good mechanic.
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1 year ago

From start to pick up jus if and the staff at Audi service was friendly, informative and accommodating in both adding an item of concern to the service order and in arranging for a cab to transport me to pick up.

I had a regular service checkup provided, along with an added exam of the radio media system. The service was fast! I also really liked the communication of the service schedule, progress and call to inform me the work was completed. The experience was made all the better by the provision of a taxi service to the dealership to retrieve my car. Definitely five star service. Thanks Jusuf, Jason and the service team!
Reply from: Audi West Ottawa
Hi Melissa, Thank you very much for taking the time to share your experience with us and for the five star review! We are so pleased you had a wonderful service experience. Should you require any assistance between now and your next service appointment, please do not hesitate to reach out anytime! We look forward to seeing you in the future. Your team at Audi West Ottawa

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2 years ago

Worse service ever. Be warned

The sale process was OK, the service was by far the worse that I have ever seen with any other dealership. Few things to note for and be prepared if you decide to service your vehicle at this dealership: 1. Appointments are usually 4 to 5 weeks ahead. Cant get any appointments before that 2. No loaners are ever available 3. No matter what type of service you go there for, be prepared to stay without your vehicle for at least a couple of days+ and NO LOANER. Real issues with time management at this dealership. If you were unlucky like me you will be without a car for 4 full days to fix an AC problem and again no loaner because loaners are reserved for major repairs!! (pretty much customers paying more. seriously??) 4. Bad customer service overall. Good luck getting an update on your repairs or getting them done on time. 5. You will only get a survey to share your feedback if you were happy. Unhappy customers like me don't deserve to receive a survey to share their feedback according to this dealership (integrity issues with the customer survey program?).
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