Verified Customer
4 years ago
They were NOT accommodating
Someone hit our vehicle. It was scheduled to go in to the body shop more then a week in advance. Discount had been contacted by the body and ourselves. We were provided with an improper car. We have a 2 year old son and requires a lot of things on a day to day basis (ie stroller, car seat). We had an SUV they provided a compact car without all-wheel-drive in Calgary with bad weather. We attempted to swap the car and they simply were not accommodating. As a result we went with a competitor’s rental service, who provided an SUV as well as an upgrade.
Reply from: Discount Car and Truck Rentals- Macleod Trail
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
4 years ago
rental experience
When arrived the lady was unorganised. During the inspection she failed to note the damages to car which i had to point out twice. when she recorded the mileage of the car she recorded it off the trip odometer not the actual kms.
Reply from: Discount Car and Truck Rentals- Macleod Trail
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
5 years ago
Things need to be fixed
In my 4 years of renting from this location, the last 2 rentals have been the worst experience.
For the July 25 rental, I was given the wrong truck which completely screwed me over for my business and cost my business over $2000 in additional expense. No one had the decency to call me and tell me that the truck I have reserved a month prior was not available, I found out when I got to the location
What are you guys going to do about my extra expenses because I have the receipts
Reply from: Discount Car and Truck Rentals- Macleod Trail
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
5 years ago
Late and rushed walk-around
Had to wait so didn't end up with my car until 1 hour after I had requested pick up. Made me late for work. Car was hastily and poorly cleaned. The walk-around was done while still wet, so unable to see small scuffs near driver's rear wheel. Concerning
Reply from: Discount Car and Truck Rentals- Macleod Trail
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
6 years ago
Day late dollars shorted
I arrived to find no truck available until the next day. Girl was very nice and empathetic but I wanted a day off work and had to take an additional day the next day. I pick up the truck and the girl has me check to see if gas tank is full but she doesn't explain that the guage says I have fuel for 677 kms when I refill it tops 830 so I didn't really have a full tank.
Staff Dealt With
