when i bought the new truck the sales person promised free 1st service and free car washes : but when i went for my service - i was informed that it wasn't free and i had to talk to 2-3 different staff and finally one helpful sales staff told me that the sales person who sold me the truck was no longer there. I had to then wait for a while to speak to the sales manager and he thank fully did waive the service fee. Not that it was too big a deal but i was also informed that free car washes were no longer offered unlike what was informed to me when i got the truck. Once the truck was taken in the service was done as per regular time and service staff was very polite but frankly the negative upfront experience to get the fee waived off overshadowed that a bit.