Northland Dodge Chrysler Jeep

My son took my truck in to have the motor repaired after he broke down. The truck was leaking rad fluid and white smoke was coming from the exhaust. The motor was also making a knocking noise. My son commented that because it was smoking white he was scared a head gasket was blown. Employees even commented on the knocking noise. Instead of doing a total diagnostic evaluation of the motor which they should have done they repaired only the head gasket upsold him a tune up and gave him a truck back that was still knocking. The bill was over the roof-over $3,000.00. The work order that I received via email after I had provided my MasterCard expecting a full and professional repair of the motor stated to cover themselves that customer had done his own diagnostics. Look up the white exhaust on the internet it says possible head gasket which is what he said. Is he a mechanic? No! Is it the responsibility of the garage to do a proper diagnostic testing? Yes! Did they do one and tell him what needed to be done? No! I am 67 years old and have owned vehicles since I was 18. This is the worst and most unprofessional service I have ever received. I would recommend others to stay away from this dealership!

They charge 196$ for check up? We brought our truck tueday morning we are aware that the problem is window switch they told us it will be done afternoon they just checking the truck and ask us to pay 196$ for what they said diagnostic check?! they did nothing at all we thought 196$ is to fix the problemal but they just give us 2 sheets of paper saying labor cost is 196$ customer wait for more than 3hours charge 196$ doing nothing at all! ridiculus ripping off people I will never go back for service here!

I went to Northland Dodge for a Oil Change for my 2018 Ram at the Express Oil Change. While waiting, my wife and I took time to see there ongoing Specials and Deals. Yolanda, who sold us our 2018 Ram; greeted us. A 2019 Big Horn caught my eye. Asked Yolanda to see what kinds of deal she could put together with my 2019 Trade-in with only 28,000 km. Yolanda and the Sales Team again made us a deal, we could not say no too. No Pressure, No Hassle and a very positive experience. THANK YOU, We love your Big Horn 2019 RAM THERE IS NO OTHER PLACE TO BUY A NEW DODGE VEHICLE......

I took my Ram 3500 into Northland dodge specifically to have the pitman shaft seal replaced because sadly I could not find the correct puller anywhere in PG or I would have changed it myself and I needed the truck fixed right away. For starters the service manager called me and told me this part could not be repaired and that I would have to replace the steering box at a cost of $1400. I told him he was mistaken and that I had researched it online myself and had seen it done. Also I had purchased the replacement parts to repair it directly from Northland's parts department the previous day. Anyway the manager told me he would call me back about the repair and did so a short time later to inform me that the box could be repaired. Originally I was quoted a price for 2 hrs labor plus parts which would have been between $300/$400 and probably a bit more because of random shop supplies. After the repair was completed my wife picked it up and the bill was $650. When I got home from work I went over the bill and discovered they had charged me an additional 1 hr labor to tell me the steering box was leaking "BADLY". I don't think adding the word "badly" to what I had already told them was worth an additional $150. Needless to say I will never return to Northland Dodge nor will I ever recommend they're service department to anyone.

awsome easy and made buying a truck fun. recommended to go see ben. he took really good care of me and answered all my questions.