Discount Car and Truck Rentals...

Average 3.1 Write Review
68 reviews on ReviewsiiTM | Latest review 4 years ago
Verified Customer
4 years ago

Smokers vehicle

The car that was supplied smelled like cigarette smoke. We are both highly sensitive to cigarette smoke. We cleaned the windows with windex and paper towel was yellow/ brown. We also febreezed the seats but that did not help. We called to let them know but nobody offered to replace the vehicle. Quite disappointed as we had the vehicle for the week but could not drive it.
Reply from: Discount Car and Truck Rentals- Clyde Ave
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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4 years ago

horrific

unprofessional and rude , my experience was extremely poor and I would never walk in there again. Both floor staff and management were poorly trained and only added more stress to my already stressed day.

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4 years ago

horrific

unprofessional and rude , my experience was extremely poor and I would never walk in there again. Both floor staff and management were poorly trained and only added more stress to my already stressed day.
Reply from: Discount Car and Truck Rentals- Clyde Ave
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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Verified Customer
4 years ago

Extra charge

I got charged $365 extra for not returning the vehicle with the correct gas level, vehicle was at half tank and they wanted it a bit higher
Reply from: Discount Car and Truck Rentals- Clyde Ave
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
4 years ago

Will never use discount again

I have used every major car rental company and have never had to email and provide my full car insurance policy in order to waive your super expensive insurance. This "new policy" is obviously a cash grab meant to force more people into taking your insurance when they already have their own. Can't believe the hoops I was made to jump through in order to waive your insurance. Policies meant exclusively to grab cash from customers are obvious and just rub customers the wrong way. I will never use discount again based on this experience.
Reply from: Discount Car and Truck Rentals- Clyde Ave
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
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