Palladino Mazda

I bought a new Mazada CX-5 with Palladino Mazada, Sudbury in 2020 and have had the worst service ever. They do not call back for appointments, blame the customer for their inadequacies and most times are so busy chatting, and celebrating they forget about the customer. Winter tires were removed and summer tires were installed ( I have both sets on rims). The censor went off, tire pressure so took it into Mazada in April. The technician checked it in the parking lot. This happened again and again, six times to be exact. I asked to have it brought in to do a service check and again I was denied and they said no need. They jacked up my car in the parking lot checked the wheel and found nothing. Today, a week before I had an appointment to change my summer tires to winter ones I went to Mazada. The sensor is lit up again and beeping. This time I demanded that they put it up on the hoist and check it properly. The technician returned within minutes and said he found a small puncture on the other edge of the tread of the tire. Repairing a new tire, cost $350. This could have been solved if they had taken the vehicle into the shop and done a proper assessment. the first time. They even requested that I should have purchased the Summer Service Package as this is a preventative measure. I called and tried to book it in June, but no one returned my calls. so just a word for the wise, find yourself a reputable and honest service center to service your vehicle as Mazada is only about making money and not keeping clients.

Thank you Tristan for making what is normally for me a stressful situation, a very stress free experience..you and Jordan were more than helpful. I would recommend Tristan at Palladino Mazda to anyone shopping for a vehicle. Thanks again guys.

Just looking around the lot the staff was helpful, thank you to the staff, everyone was so nice, and cheerful

I had been poking around online for vehicles off and on for about a year. I saw one that caught my eye, Alexander set up a viewing and a sales person Emily. The one that caught my eye, while beautiful, wasn't going to work for my budget. Emily found me one that was in like with what caught my eye that was more aligned with my budget and still had the (mostly) look of the one I liked. Now I just have to wait for it to come in!! Emily was great.

This was the first time in a very long time that I purchased a used vehicle. Jordan Couture, my sales consultant was very professional, had my used truck looking like NEW inside and out sparing no expense!! They were still polishing the rims after they brought it outside. Jordan took the time to sync my phone, set up my favourite SiriusXM stations, and showed me how everything worked in the truck. It was a very smooth transition trading in my vehicle and buying my new used truck! BTW, I kissed my salesmen and told him I love him!!